Paul Rowe
Gastonia,NC
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Gold's Gym
02.2021 - 05.2024
- Develop and implement strategies to increase sales and profitability.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Develop and implement strategies to increase sales and profitability.
- Develop and maintain relationships with customers and suppliers through account development.
- Manage budget implementations, employee evaluations, and contract details.
- Formulate policies and procedures to streamline operations.
- Train new employees on proper protocols and customer service standards.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Interact well with customers to build connections and nurture relationships.
- Assist in recruiting, hiring and training of team members.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitor daily cash discrepancies and inventory shrinkage.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Evans Fitness Club
04.2014 - 11.2020
- Developed and implement strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Bodyplex - Hiram
01.2011 - 04.2013
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
General Manager
Just Fitness 4 U
01.2010 - 12.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager
Just Fitness 4 U
08.2008 - 12.2009
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
Owner/Operator
Fitness First Consulting
06.2003 - 07.2008
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
No Degree - Core Classes Marketing/Management
Georgia College of Milledgeville; Columbus College
Milledgeville, GA05.1986
High School Diploma -
Taylor County High School
Butler, GA05.1984
Skills
- Advertising and Marketing
- Business Development
- Contract Negotiations
- Expense Control
- Account Management
- Workflow Planning
- Staff Supervision
- Customer Retention
- P&L Management
- Customer Relationship Management
- Public Relations
- Loss Prevention
- Vendor Sourcing
- Employee Scheduling
- Deadline-Oriented
- Client Relations
- Leadership and Team Building
- Team Player
- Sales Expertise
- Inventory Control
- Purchasing
- Marketing
- Employee Training and Development
- Sales Team Development
Accomplishments
- Took Gold's Gym from number 5 club to number 1 club
- Hit club goal at Evans Fitness Club consistently of $8,000 on draft and $50,000 in cash
- Increased draft from $25,000/month to $62,000/month (148% increase): 2011-2013
- Brought club from number 6 of 6 clubs to number 1 of 6 clubs for memberships sold: 4/2010
- Consistently exceeded or med club goal of 300 memberships per month: 2008-2010
- Lead and motivated staff members through three ownerships changes: 1998, 2001, 2002
- Successfully provided consulting services to Chapter 11 company resulting in company's return to a sound financial condition: 1998
Timeline
General Manager
Gold's Gym
02.2021 - 05.2024
General Manager
Evans Fitness Club
04.2014 - 11.2020
General Manager
Bodyplex - Hiram
01.2011 - 04.2013
General Manager
Just Fitness 4 U
01.2010 - 12.2010
Sales Manager
Just Fitness 4 U
08.2008 - 12.2009
Owner/Operator
Fitness First Consulting
06.2003 - 07.2008
No Degree - Core Classes Marketing/Management
Georgia College of Milledgeville; Columbus College
High School Diploma -
Taylor County High School
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