Paul Rowe
Gastonia,NC
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Gold's Gym
Rock Hill, SC
02.2021 - 05.2024
- Develop and implement strategies to increase sales and profitability.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Develop and implement strategies to increase sales and profitability.
- Develop and maintain relationships with customers and suppliers through account development.
- Manage budget implementations, employee evaluations, and contract details.
- Formulate policies and procedures to streamline operations.
- Train new employees on proper protocols and customer service standards.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Interact well with customers to build connections and nurture relationships.
- Assist in recruiting, hiring and training of team members.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitor daily cash discrepancies and inventory shrinkage.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Evans Fitness Club
Evans, GA
04.2014 - 11.2020
- Developed and implement strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Bodyplex - Hiram
Hiram, GA
01.2011 - 04.2013
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
General Manager
Just Fitness 4 U
Alpharetta, GA
01.2010 - 12.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager
Just Fitness 4 U
Alpharetta, GA
08.2008 - 12.2009
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
Owner/Operator
Fitness First Consulting
Alpharetta, GA
06.2003 - 07.2008
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
No Degree - Core Classes Marketing/Management
Georgia College of Milledgeville; Columbus College
Milledgeville, GA05.1986
High School Diploma -
Taylor County High School
Butler, GA05.1984
Skills
- Advertising and Marketing
- Business Development
- Contract Negotiations
- Expense Control
- Account Management
- Workflow Planning
- Staff Supervision
- Customer Retention
- P&L Management
- Customer Relationship Management
- Public Relations
- Loss Prevention
- Vendor Sourcing
- Employee Scheduling
- Deadline-Oriented
- Client Relations
- Leadership and Team Building
- Team Player
- Sales Expertise
- Inventory Control
- Purchasing
- Marketing
- Employee Training and Development
- Sales Team Development
Accomplishments
- Took Gold's Gym from number 5 club to number 1 club
- Hit club goal at Evans Fitness Club consistently of $8,000 on draft and $50,000 in cash
- Increased draft from $25,000/month to $62,000/month (148% increase): 2011-2013
- Brought club from number 6 of 6 clubs to number 1 of 6 clubs for memberships sold: 4/2010
- Consistently exceeded or med club goal of 300 memberships per month: 2008-2010
- Lead and motivated staff members through three ownerships changes: 1998, 2001, 2002
- Successfully provided consulting services to Chapter 11 company resulting in company's return to a sound financial condition: 1998
Timeline
General Manager
Gold's Gym
02.2021 - 05.2024
General Manager
Evans Fitness Club
04.2014 - 11.2020
General Manager
Bodyplex - Hiram
01.2011 - 04.2013
General Manager
Just Fitness 4 U
01.2010 - 12.2010
Sales Manager
Just Fitness 4 U
08.2008 - 12.2009
Owner/Operator
Fitness First Consulting
06.2003 - 07.2008
No Degree - Core Classes Marketing/Management
Georgia College of Milledgeville; Columbus College
High School Diploma -
Taylor County High School