Paul Rowe
Haverhill,MA
Summary
Experienced higher education administrator and educator with a demonstrated history of working in higher education, secondary schools, sales, and the publishing industry. Holds a Master of Arts (M.A.) in English Literature from University of New Hampshire and a Bachelor of Arts in English from Suffolk University.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Aid Counselor
Salem State University
Salem, MA
10.2023 - Current
- Assists with yearly processing and reconciliation of the Massachusetts state financial award programs including but not limited to Mass State Scholarship (Mass Grant and Mass Grant Plus), ECE scholarship, Paraprofessional Prep Grant, Mass Part-Time Grant, Commonwealth Commitment, Mass High Demand scholarship, Gear Up, DCF Fee & Tuition Waivers, Adopted Fee & Tuition Waivers, Foster Grants and Mass Transfer Tuition Waiver.
Performs verification and other calculations of eligibility for, and awarding of, federal, state, and university aid, in accordance with all applicable laws, regulations, and policies. - Retrieves and reviews financial aid information via the university’s enterprise systems as well as the US Department of Education’s various systems.
- Counsels students, parents, employees, and the general public, via phone, email, or in person, regarding the status of financial aid applications according to the policies and procedures governing the financial aid process.
- Provides service assistance with FAFSA and other applicable financial assistance.
Apprises the director and associate director of any issues encountered that do not comply with laws, regulations, and policies. - Provides timely, knowledgeable, and courteous responses to all internal and external service requests.
- Assists with the administration and reconciliation of financial aid programs and program management.
- Represents the financial aid office at activities including admissions events, classroom visits, and local receptions; this work requires occasional evening and weekend work.
- Serves on committees as assigned by the President and Associate Vice President for Enrollment Management.
- Demonstrates sensitivity to students, faculty, and staff of varying racial, ethnic, religious, gender, cultural, disability, sexual orientation, and socioeconomic backgrounds.
- Adheres to FERPA.
- Regularly utilizes reporting systems in support of student success.
Sales Associate and Accountant
Jabberwocky Bookshop
Newburyport, MA
07.2020 - Current
- Built trusting relationships with customers by making personal connections.
- Helped customers find particular books on the sales floor and ordered books for customers through distributors such as Ingram and Bookazine.
- Received batches of goods from publishing companies, reviewed invoices, and communicated with publishers about specific book orders.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success.
Student Service Specialist
Salem State University
Salem, MA
03.2023 - 10.2023
- Supports operations of the Student Navigation Center utilizing various computer and online solutions including but not limited to PeopleSoft, OnBase, Navigate, Microsoft Teams, and Zoom.
- Answers questions in person, on the phone, from e-mail, in video conferencing, or written correspondence, neutralizing sensitive situations with professionalism and empathy. Educates and empowers students to take charge of their education and actions as they relate to the SNC, registration, financial aid, student accounts/billing, and ClipperCard; cultivates trust in the Student Navigation Center by offering accurate answers to questions, reducing the need to escalate contacts or shuffle students.
- Uses investigation techniques, professional judgment, and individual discretion as appropriate to address student concerns. Works with other university personnel to clarify complex situations and resolve student issues as necessary.
- Assists students with various enrollment transactions and payments utilizing Navigator student services and TouchNet payment services. Understands and effectively communicates self-serve functionality of various university systems to students and parents.
- Demonstrates sensitivity to students with diverse backgrounds and learning styles. Regularly engages in trainings and education of DEI related topics to better serve the students and families of the university.
Adjunct Lecturer in English
Endicott College
Beverly, MA
12.2016 - 01.2022
- Designed and taught Environmental Writing courses, Introduction to Literary Studies courses, Professional Writing courses, Critical Reading and Writing II courses centered around themes of social justice, and an American Short Stories Cycles course.
- Maintained schedule of office hours to assist students and offer educational support.
- Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction.
- Created presentations to deliver lectures in classrooms and online learning environments.
Adjunct Lecturer in English
Merrimack College
North Andover, MA
08.2016 - 01.2022
- Designed and taught Introduction to College Writing courses and Introduction to Literary Studies, both in-person and hybrid.
- Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction.
- Maintained schedule of office hours to assist students and offer educational support.
- Instructed students in classroom and lecture environments and explained importance of speech delivery and presentation.
Paraprofessional, Ladders Program
Beverly High School
03.2019 - 06.2019
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Provided inclusionary support within general education classes for students with 504 plans, as well as general education students requiring social, emotional, and behavioral supports.
Long-Term Substitute English Teacher
Beverly High School
Beverly, MA
12.2018 - 06.2019
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Taught three sections of English CP 10, one section of Honors English (Summit Project-Based Learning), and one section of American Film Studies.
Reading Instructor
Institute Of Reading Development
Boston, MA
05.2016 - 09.2017
- Established positive and engaging classroom environment that was conducive to improving literacy skills.
- Encouraged love of reading and promoted literacy to students.
- Communicated positively with students through engaging conversations.
- Taught elementary school, middle school, and high school students reading comprehension techniques, phonics skills, and analytical thinking strategies.
Instructor of Freshmen Composition, English 401
University Of New Hampshire
Durham, NH
09.2014 - 05.2016
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Developed lesson plans to teach course materials according to schedule.
- Tracked class attendance and student progress.
- Composed and implemented a syllabus for teaching writing to college freshmen; lectured to freshmen to improve their writing skills in three areas: personal narrative, rhetorical analysis, and research; and taught students the tools of the field of English such as formatting, style, and citation.
Education
Master of Arts (M.A - Literature
University of New Hampshire
2016
Bachelor of Arts (B.A - English Language and Literature
Suffolk University
2012
High School Diploma - General Education
Triton Regional High School
2008
Skills
- Financial Aid
- Higher Education Administration
- College Education
- Sales
- Teaching Experience
- Administrative skills
- Organizational planning
- Curriculum creation
- Project management
- Proficient in Oracle/PeopleSoft, OnBase, Navigate, Microsoft Teams, Excel, and Zoom
Certification
- The Commonwealth of Massachusetts Department of Elementary & Secondary Education Educator's License, Provisional
- Sheltered English Immersion Endorsement
- Duolingo Spanish Fluency: Intermediate (Estimated)
Languages
- English (Native or Bilingual)
- Proficient in reading elementary Spanish
Additional Information
- Guest Speaker at Suffolk University
- Ella M. Murphy Scholarship for Academic Achievement
- Social Media Manager with The Association of Literary Scholars, Critics, & Writers, February 2018 - February 2020
- Co-Editor, The Charles River Journal, Pen & Anvil Press, Boston, MA, January 2016 - Present.
- Writing Assistant with The Robert J. Connors Writing Center, University of New Hampshire, Durham, NH, August 2015 - May 2016.
- Clerk, Executive Committee, Graduate Student Senate, University of New Hampshire, Durham, NH, July 2015 - May 2016.
- Tutor, Center for Academic Resources and Student Support Services, University of New Hampshire, Durham, NH, March 2015 - September 2015.
- Speaker at the Massachusetts Poetry Festival Salem, MA
- Speaker at the Suffolk University Alumni Reading 2013 Bachelor of Arts Degree in English, Cum Laude
References
- Laura DiChiara, Executive Director, Student Navigation Center & Student Accounts, laura.dichiara@salemstate.edu, (978) 542-8000
- Mark Herlihy, Dean, School of Social Sciences, Communication, and Humanities, mherlihy@endicott.edu, (978) 232-2178
- Lauren Rocha, Assistant Professor of English/First-Year Writing Coordinator, rochal@merrimack.edu, (978) 837-3582
- Steven Scherwatzky, Associate Dean, Interim Co-Director, Environmental Sciences and Sustainability Program, and Professor of English, scherwatzkys@merrimack.edu, (978) 837-3431
Timeline
Financial Aid Counselor
Salem State University
10.2023 - Current
Student Service Specialist
Salem State University
03.2023 - 10.2023
Sales Associate and Accountant
Jabberwocky Bookshop
07.2020 - Current
Paraprofessional, Ladders Program
Beverly High School
03.2019 - 06.2019
Long-Term Substitute English Teacher
Beverly High School
12.2018 - 06.2019
Adjunct Lecturer in English
Endicott College
12.2016 - 01.2022
Adjunct Lecturer in English
Merrimack College
08.2016 - 01.2022
Reading Instructor
Institute Of Reading Development
05.2016 - 09.2017
Instructor of Freshmen Composition, English 401
University Of New Hampshire
09.2014 - 05.2016
Master of Arts (M.A - Literature
University of New Hampshire
Bachelor of Arts (B.A - English Language and Literature
Suffolk University
High School Diploma - General Education
Triton Regional High School
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