Paul Rowland
Townsend
Summary
Experienced with quality control processes and team leadership in manufacturing settings. Utilizes data-driven methodologies to prevent defects and ensure compliance. Strong understanding of regulatory standards and continuous improvement practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Improvement/Quality Assurance Manager
Brandywine Counseling and Community Services
10.2020 - Current
- Created and implemented two successful programs utilizing State Opioid Grant Funding
- Project Director for Delaware's first Certified Community Behavioral Health Clinic
- Led quality assurance initiatives to enhance service delivery and client satisfaction.
- Developed and implemented quality control processes for program compliance and efficiency.
- Collaborated with cross-functional teams to identify areas for improvement in service delivery.
- Spearheaded continuous improvement projects, resulting in streamlined workflows and reduced errors.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals
- Worked with DMMA to pilot their first statewide contingency management program
- Facilitated over 20 successful Joint Commission surveys
- Develop Policies and Procedures to ensure compliance with State and Federal Regulations
- Prepare for upcoming State and Federal surveys
- Design reports and forms in our Electronic Health Record to optimize data collection
CEO/Founder
Bermuda Highway Sober Living Society
06.2020 - Current
- Created a 501c3 nonprofit organization
- Written for and received grant funding
- Bought and built a food truck designed to feed and serve underserved communities
- Secured business license and submitted paperwork for a food license
Clinical Supervisor
Brandywine Counseling and Community Services
07.2019 - 10.2020
- Supervised over 10 counselors by conducting chart audits and training sessions
- Supervised clinical staff, ensuring adherence to best practices and regulatory compliance.
- Assessed and treated clients with substance use disorder and mental illness
- Developed training programs enhancing team skills and knowledge in therapeutic techniques.
- Facilitated individual counseling sessions and group therapy
- Increased the Census from an average of 14 clients daily to an average of 45 clients served daily
- Successfully referred clients into substance use disorder treatment
- Engaged in outreach by facilitating Food Bank and Naloxone Distribution Events to over 100 members of the community
- Utilized the Housing Alliance of Delaware to secure stable housing for over 20 clients who were homeless
- Supervised daily activities at the Drop-in Center which included food, showers, and laundry services
Process Improvement Coordinator
Brandywine Counseling and Community Services
10.2018 - 07.2019
- Develop new Processes to improve outcomes and increase efficiency
- Create Reliable Methods for new and existing processes
- Played a significant role in implementing the START Program, Title X, and Upstream initiatives
- Created forms and reports to track and analyze data
- Prepared Program Managers and staff for 3 successful Joint Commission Surveys
- Developed and implemented training materials to support staff in adopting new procedures.
- Analyzed workflow processes, identifying bottlenecks and recommending solutions for optimization.
- Monitored compliance with regulatory standards, ensuring adherence to best practices in service delivery.
- Conducted regular assessments of program outcomes, refining strategies based on performance data.
Quality Assurance Data Analyst
Brandywine Counseling and Community Services
11.2017 - 10.2018
- Develop Policies and Procedures to ensure compliance with State and Federal Regulations
- Compile and analyze data to improve treatment and services while maintaining compliance with State and Federal Regulations
- Review Medical Records to ensure quality of services, as well as maintain compliance with State and Federal Regulations
- Review incident reports to ensure every incident was documented appropriately and policies were followed accurately
- Analyzed data trends to support strategic decision-making and enhance program effectiveness.
- Streamlined data collection processes, improving accuracy of reports generated for executive leadership.
- Produced monthly reports using advanced Excel spreadsheet functions.
Community Engagement Specialist
Brandywine Counseling and Community Services/Connections CSP
05.2017 - 11.2017
- Develop Treatment Plans for clients engaging in services for substance use disorder
- Provide individual counseling sessions two times a month with clients on my caseload to discuss their substance use disorder and Recovery
- Engage clients in the Hospital setting using motivational interviewing techniques to propel their desire for Recovery
- Attend any court hearings for clients on my caseload to assist them with their legal obligations
- Provide any assistance necessary for clients on my caseload that maintains their recovery
- Developed community outreach programs to enhance engagement and support services.
- Collaborated with local organizations to foster partnerships and improve resource accessibility.
Internal Control Specialist
Maryhaven Center of Hope PROS East and Steps to Life
10.2015 - 05.2017
- Developed and implemented internal control frameworks to enhance compliance with regulatory standards.
- Conducted risk assessments to identify potential areas of operational vulnerabilities within programs.
- Develop policies and procedures to ensure compliance with New York State Office of Mental Health regulations as well as Office of Alcohol and Substance Abuse Services regulations
- Investigate any claims of abuse as well as injuries to clients or staff
- Ensure that all client records are following New York State Office of Mental Health as well as Office of Alcohol and Substance Abuse Services
- Provide crisis intervention for clients with Mental Illness, Substance Abuse and Dual Diagnosis
Education
Doctor of Social Science -
Wilmington University
09.2025
Master of Science - Administration in Human Services
Wilmington University
08.2021
Bachelor of Arts - Social Sciences, Minor in Psychology
St. Joseph's College
Patchogue, NY12.2007
Skills
- Audit coordination
- Quality assurance management
- Continuous improvement
- Data analysis
- Performance metrics
- Project management
- Process analysis
- Risk analysis and mitigation
- Regulatory compliance
- Work Planning and Prioritization
- Systems analysis
- Process development
Accomplishments
- Collaborated with a team of 10 in the development of State Opioid Response programs, Technology Enhanced Care(TEC), and ReConnect.
- Achieved over 20 successful Joint Commission Surveys through effectively helping with corrective action plan monitoring, environment of care internal audits, and documentation preparation.
- Achieved shorter intake time through effectively helping with the development of a new intake process.
- Achieved integration by introducing Next Step Solutions for our Electronic Health Record (EHR).
- Used Microsoft Excel to develop process and key performance indicator tracking spreadsheets.
Certification
- CSPS - Certified Supervisor of Peer Services
- First Aid/CPR
- Member of Pi Gamma Mu Honor Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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St. Josephs Men's Golf Golden Eagle Award Winner (Team Player Award)
I utilized grant funding to build a food truck to feed underserved communities.
I love to cook, play golf, and play the guitar.
I have a blue nose pitt bull named Nena.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time off401k matchTimeline
Process Improvement/Quality Assurance Manager
Brandywine Counseling and Community Services
10.2020 - Current
CEO/Founder
Bermuda Highway Sober Living Society
06.2020 - Current
Clinical Supervisor
Brandywine Counseling and Community Services
07.2019 - 10.2020
Process Improvement Coordinator
Brandywine Counseling and Community Services
10.2018 - 07.2019
Quality Assurance Data Analyst
Brandywine Counseling and Community Services
11.2017 - 10.2018
Community Engagement Specialist
Brandywine Counseling and Community Services/Connections CSP
05.2017 - 11.2017
Internal Control Specialist
Maryhaven Center of Hope PROS East and Steps to Life
10.2015 - 05.2017
Master of Science - Administration in Human Services
Wilmington University
Bachelor of Arts - Social Sciences, Minor in Psychology
St. Joseph's College
Doctor of Social Science -
Wilmington University