Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Ruggiero

Summary

- Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

- Experienced Supervisor leading team members on-time job completion. Task assignment, employee training, providing feedback, mediating interpersonal conflicts and implementing company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

- Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.

Overview

10
10
years of professional experience

Work History

Head Coach - Lead Manager

CTS
Colorado Springs, CO
12.2013 - Current
    • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
    • Evaluated employee performance and employee coaching to improve weak areas.
    • Built, managed and coached insourced and outsourced teams.
    • Set overall vision and provided team leadership and goal setting.
    • Measured team performance and reported metrics to leadership team members.
    • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success

Education

Associate of Arts - English Language And Literature

Niagara University
Niagara Falls, NY

High School Diploma -

Lake Shore Senior High School
Angola, NY

Skills

    • Teambuilding
    • Staff Management
    • Interpersonal Communication
    • Strategic planning
    • Customer Service
      • Supervision
      • Business planning
      • Leadership
      • Flexible & Adaptable

Timeline

Head Coach - Lead Manager

CTS
12.2013 - Current

Associate of Arts - English Language And Literature

Niagara University

High School Diploma -

Lake Shore Senior High School
Paul Ruggiero