Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Ruggles

Traverse City,Michigan

Summary

Field Supervisor at USDA/NASS/NASDA with a strong record of enhancing operational efficiency and team productivity. Developed and implemented training programs that significantly improved team performance. Recognized for effective communication and leadership skills, fostering collaboration to meet project goals ahead of schedule.

Overview

57
57
years of professional experience

Work History

Field Supervisor

USDA/NASS/NASDA
06.2018 - Current
  • Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
  • Enforced environmental policies aligned with regulatory requirements as well as internal initiatives aimed at sustainable business practices.
  • Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
  • Streamlined communication between departments, fostering collaboration and efficient problemsolving.
  • Developed training materials and facilitated onboarding processes for new hires, improving overall team performance.
  • Collaborated with management to develop strategic plans for operational improvements, driving long-term success in the organization.
  • Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
  • Maintained accurate documentation of field activities, facilitating efficient reporting and analysis of results.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Implemented and maintained high standards of quality in all areas.
  • Oversaw work of 10 personnel, with 10 direct reports.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Directed projects according to schedule and quality demands.
  • Created and implemented plans to maximize efficiency of workers.
  • Mentored junior employees, fostering professional growth and development while strengthening the organization''s talent pipeline.
  • Planned and oversaw team operations in [Area].
  • Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.

Field Enumerator

USDA/NASS/NASDA
06.2006 - 10.2018
  • Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
  • Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
  • Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
  • Identified potential issues or discrepancies during data collection, proactively addressing concerns to maintain data integrity.
  • Utilized various software programs to accurately input collected data into appropriate databases for analysis.
  • Navigated complex geographic areas using maps and GPS devices, ensuring accurate location-based data collection efforts.
  • Collaborated effectively with other team members, fostering a positive work environment that supported successful survey administration.
  • Reduced survey errors by maintaining a strong attention to detail while recording respondent information.
  • Developed strong relationships within target communities, facilitating access to hard-to-reach populations for survey purposes.
  • Built rapport with respondents, resulting in higher response rates and more accurate data collection.
  • Consistently achieved high-quality results through meticulous record-keeping and diligent follow-up efforts with respondents.
  • Provided valuable insights based on field experiences, contributing to improvements in survey design and methodology.
  • Enhanced the efficiency of data collection processes by developing and implementing effective interviewing techniques.
  • Contributed to the successful completion of numerous research projects by consistently achieving high levels of data accuracy and fieldwork efficiency.
  • Persuaded residents to comply with census activities through effective management of residents' objections.
  • Verified information on survey forms or information pads.
  • Ensured timely completion of assignments by coordinating with team members and adhering to project deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and problem-solving skills in the field.
  • Demonstrated strong interpersonal skills, effectively engaging with respondents from diverse backgrounds to gather accurate and complete information.
  • Managed time effectively during field assignments, consistently meeting goals while balancing competing priorities and responsibilities.
  • Double checked information on survey forms.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Assisted people in filling out surveys with complete and accurate information.
  • Contacted interviewees to rectify survey issues and ask follow-up questions.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Completed surveys by rechecking contact information before ending each call.

Long Haul Truck Driver

Stevens Transport
03.2004 - 01.2006
  • Exhibited adaptability when faced with unexpected challenges such as inclement weather or traffic disruptions while maintaining a steadfast commitment to delivering shipments on schedule.
  • Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
  • Contributed to an organized work environment by keeping truck cab clean, conducting regular maintenance checks, and reporting any necessary repairs promptly.
  • Minimized risk of cargo damage or loss by securing loads properly and adhering to all weight and size restrictions.

General Contactor

Ruggles Construction, Inc.
01.1998 - 03.2004
  • Hired and oversaw subcontractors to meet project needs.
  • Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
  • Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
  • Completed projects on time and within budget through meticulous scheduling and coordination of resources.
  • Managed large-scale construction projects within cost, quality and time constraints,
  • Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
  • Adhered to building codes and regulations in planning and construction phases for full project compliance.
  • Conducted regular site inspections to ensure adherence to project specifications and building codes.
  • Built strong relationships with subcontractors resulting in competitive pricing and reliable workmanship on job sites.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Obtained construction permits and verified compliance with relevant regulations.
  • Collaborated with architects and subcontractors to devise cost-effective construction solutions.
  • Collaborated with architects, engineers, and clients to ensure seamless integration of design elements into construction projects.
  • Analyzed building plans and prepared bids to deliver timely, cost-effective project completion.
  • Facilitated smooth handover of completed projects by addressing any outstanding issues promptly.
  • Reviewed contractor invoices, approving payments on acceptable work.
  • Implemented strategies to reduce costs, improve productivity and reduce waste.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Negotiated favorable terms with suppliers for materials procurement, lowering overall project costs.
  • Developed construction plans, schedules and budgets to achieve stakeholder objectives.
  • Coordinated closely with local authorities obtaining necessary permits quickly thus expediting project timelines.
  • Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
  • Maintained up-to-date knowledge of building codes and regulations, ensuring all projects were in compliance.
  • Achieved stringent quality standards, overseeing every project phase to ensure work met client specifications.
  • Supervised diverse construction teams, promoting collaborative environment to achieve common goals.
  • Ensured timely project delivery, coordinating closely with subcontractors and suppliers to maintain schedules.
  • Conducted thorough site inspections to identify and rectify potential issues before they impacted project timelines.
  • Facilitated smooth project handovers, compiling and delivering comprehensive documentation to clients.
  • Developed and maintained network of reliable subcontractors, ensuring availability for various project needs.
  • Negotiated contracts with clients, securing profitable deals while ensuring clarity of scope and deliverables.
  • Managed project budgets effectively, tracking expenditures and making adjustments to avoid cost overruns.
  • Developed and implemented construction plans according to client specifications and expectations.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
  • Led design and development of residential and commercial buildings.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Scheduled utility service providers according to project timelines.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.

Funeral Director/Owner

Ruggles Funeral Home, Inc.
08.1989 - 06.2002
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Counseled bereaved individuals, offering emotional support during challenging times.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Performed embalming procedures and updated case study reports.
  • Collaborated with clergy members to plan meaningful and respectful memorial services.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
  • Secured and filed burial permits and made funeral arrangements.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Negotiated contracts with vendors to secure competitive pricing on funeral products and services.
  • Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
  • Orchestrated memorable and personalized memorial services, honoring lives of deceased.
  • Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
  • Implemented innovative marketing strategies to broaden service awareness in community.
  • Guided families through planning process, offering emotional support and expert advice to ease their burden.
  • Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
  • Oversaw maintenance and aesthetic appeal of funeral home facilities and vehicles, ensuring respectful and welcoming environment.
  • Coordinated with multiple vendors to ensure seamless execution of funeral arrangements for diverse ceremonies.
  • Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
  • Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
  • Conducted pre-planning consultations, assisting individuals in making informed decisions about their own or loved one's final arrangements.
  • Managed financial operations, including budgeting and billing, to keep funeral home financially healthy.
  • Ensured dignified care of deceased, maintaining highest standards of ethical practices.
  • Enhanced family satisfaction by providing compassionate and tailored funeral services.
  • Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Completed death certificates, burial permits and other legal documents for families.
  • Helped families select funeral and burial details from range of available options.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.
  • Improved appearance of remains with use of cosmetics.
  • Assisted clients with pre-arranging funeral services.
  • Embalmed human remains to slow decomposition.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Funeral Director Partner

Knapp & Smith Funeral Home
06.1968 - 08.1989
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Counseled bereaved individuals, offering emotional support during challenging times.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Performed embalming procedures and updated case study reports.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Collaborated with clergy members to plan meaningful and respectful memorial services.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Secured and filed burial permits and made funeral arrangements.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
  • Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
  • Guided families through planning process, offering emotional support and expert advice to ease their burden.
  • Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
  • Ensured dignified care of deceased, maintaining highest standards of ethical practices.
  • Oversaw maintenance and aesthetic appeal of funeral home facilities and vehicles, ensuring respectful and welcoming environment.
  • Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
  • Improved community relations with engaging public outreach programs.
  • Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
  • Enhanced family satisfaction by providing compassionate and tailored funeral services.
  • Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
  • Orchestrated memorable and personalized memorial services, honoring lives of deceased.
  • Conducted pre-planning consultations, assisting individuals in making informed decisions about their own or loved one's final arrangements.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Completed death certificates, burial permits and other legal documents for families.
  • Helped families select funeral and burial details from range of available options.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.
  • Improved appearance of remains with use of cosmetics.
  • Embalmed human remains to slow decomposition.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Cultivated strong professional network, facilitating opportunities for collaboration and growth.
  • Enhanced client satisfaction, consistently delivering customized solutions that met unique business needs.
  • Orchestrated successful merger and acquisition of smaller firms, expanding firm's capabilities and reach.

Education

Master of Mortuary Management - Mortuary Arts

Wayne State University
Detroit, MI
06-1970

Bachelor of Science - Business Management/Psychology

Central Michigan University
Mount Pleasant, MI
06-1968

Skills

  • Field operations
  • Schedule coordination
  • Operations planning
  • Task delegation
  • Project monitoring
  • Quality control
  • Schedule development
  • Strategic planning
  • Progress reporting
  • Environmental awareness
  • Decision-making
  • Team leadership
  • Employee management
  • Employee training
  • Effective communication
  • Work monitoring
  • Job planning
  • Self control and integrity
  • Assignment delegation
  • Attention to detail
  • Dependable and hardworking

Timeline

Field Supervisor

USDA/NASS/NASDA
06.2018 - Current

Field Enumerator

USDA/NASS/NASDA
06.2006 - 10.2018

Long Haul Truck Driver

Stevens Transport
03.2004 - 01.2006

General Contactor

Ruggles Construction, Inc.
01.1998 - 03.2004

Funeral Director/Owner

Ruggles Funeral Home, Inc.
08.1989 - 06.2002

Master of Mortuary Management - Mortuary Arts

Wayne State University

Bachelor of Science - Business Management/Psychology

Central Michigan University

Funeral Director Partner

Knapp & Smith Funeral Home
06.1968 - 08.1989

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Paul Ruggles