Detail-oriented technician skilled in managing operations and enhancing service delivery. Known for adaptability and strong communication skills, consistently ensuring compliance with regulations while fostering a supportive environment for clients and team members.
Overview
17
17
years of professional experience
Work History
Removal Technician
Grace Removal Transport
Haines City
09.2024 - 08.2025
Communicated effectively with clients regarding removal procedures and timelines.
Managed inventory of removal supplies and equipment for operational efficiency.
Monitored condition of goods during transit, ensuring they are secure and protected against damage or loss.
Transported goods safely and securely using appropriate lifting techniques.
Coordinated with other technicians regarding job requirements and timelines for completion.
Ensured that all items were removed from the premises in an efficient manner.
Evaluated customer satisfaction levels by providing friendly service throughout the removal process.
Cleaned up work areas after completing each task ensuring no debris is left behind.
Maintained accurate records of item movements throughout the removal process.
Adhered strictly to health and safety regulations while performing tasks related to removals.
Assisted funeral director in coordination of services.
Funeral Assistant
Strano and Feely Funeral Home
Wilmington
05.2021 - 05.2024
Assisted in the preparation and arrangement of funeral services, enhancing client satisfaction.
Coordinated with families to personalize services, resulting in meaningful ceremonies.
Managed logistics for funeral processions, ensuring timely and respectful proceedings.
Maintained inventory of funeral supplies, optimizing resource availability.
Provided compassionate support to grieving families, fostering a supportive environment.
Ensured compliance with health and safety regulations during funeral services.
Trained new staff on funeral service protocols, enhancing team efficiency.
Analyzed client feedback to develop strategies for service improvement.
Enhanced staff morale by initiating peer support and recognition programs.
Conducted detailed market analysis to align services with community preferences.
Associate Pastor
Watsontown Alliance Church
Watsontown
01.2022 - 01.2024
Facility director responsible for the care of over a 15,000sf building and over 10 acres of property.
Coordinated various contractors and trades to maintain and the property and other improvement projects.
Led youth and young adult programs, increasing youth attendance from 8 to 25.
Coordinated children's ministry and trained volunteers on sound equipment and live streaming.
Preached during pastor's absence and managed church announcements and graphics.
Redesigned church website and data management software for improved user experience.
Launched a Young Adults Ministry, successfully attracting an average of 15 attendees.
Trained volunteers in multimedia systems, enhancing service quality and team skills.
Coordinated multiple church events, ensuring seamless execution and positive community impact.
Enhanced volunteer training, boosting team efficiency and service quality.
Developed new outreach initiatives, expanding church community impact.
Mentored junior staff, enhancing leadership skills and operational competence.
Introduced digital tools for ministry, increasing operational productivity.
Initiated digital integration in ministry, significantly enhancing operational efficiency.
Elevated volunteer capabilities by implementing comprehensive multimedia training.
Revamped church's digital presence, doubling interaction rates on the new platform.
Pioneered a digital sermon archive, broadening accessibility and reach.
Enhanced pastoral care with tailored volunteer training programs.
Next Generation Pastor
Catalyst Community Church
Wilmington
01.2020 - 01.2022
Led a volunteer team in mentoring 6th-12th graders, growing group size from 12 to over 35 students.
Delivered impactful sermons at youth meetings and Sunday services, fostering spiritual growth.
Managed church and youth social media presence across YouTube, Facebook, and Instagram.
Organized and taught Monday night 'Digital Discipleship' sessions available on Facebook.
Served as interim senior pastor, ensuring continuity and stability during leadership transition.
Expanded youth group from 15 to 35, enhancing community engagement.
Initiated Digital Discipleship, boosting online faith education.
Mentored adult volunteers, fostering growth in their faith journey.
Led multi-platform social media strategy, increasing digital presence.
Interim senior pastor, managed church operations effectively during transition.
Elevated church's digital engagement, tripling online followers.
Guided adult volunteers, enriching their spiritual leadership skills.
Introduced new social media strategies, significantly boosting community outreach.
Optimized youth group operations, doubling participation rates.
Boosted youth engagement by 150% through innovative outreach programs.
Pioneered a digital-first approach to youth mentorship, expanding reach.
Enhanced volunteer training, elevating team capabilities and service impact.
Fostered a vibrant community spirit, significantly growing church attendance.
Revamped digital outreach tactics, resulting in 50% more online engagement.
Introduced interactive online learning tools for remote spiritual education.
Conducted comprehensive digital analytics to refine social media strategies.
Launched a mentorship program for young leaders, fostering future church leadership.
Enhanced pastoral care with targeted support programs, improving community welfare.
Store Manager
Casa Bella Home Furnishings
El Paso
01.2013 - 01.2020
Managed retail store with 25+ employees, improving Google rating from 3.6 to 4.7 stars.
Oversaw inventory, ensuring merchandise availability and efficient shipping/receiving processes.
Coordinated daily deliveries, optimizing routes for warehouse team.
Enhanced customer service, leading to better service experiences.
Directed advertisements and served as the store's televised voice.
Boosted store's Google rating from 3.6 to 4.7 through superior customer service.
Oversaw precise inventory management to ensure seamless product availability.
Crafted and spearheaded innovative advertising strategies, enhancing brand visibility.
Led a team of 25, fostering a collaborative environment to optimize operations.
Streamlined delivery routes, improving efficiency and customer satisfaction.
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing