Resourceful Area Director offering 20 years of experience establishing effective operational procedures and practices and implementing sales and marketing campaigns. Motivational and encouraging professional certified as a ServeSafe Proctor. Experienced professional with regional operational management, focused on driving performance and growth. Utilizes strategic planning and leadership to enhance team productivity and operational efficiency. Track record of fostering collaborative environment and achieving significant business goals.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Area Director – Denver, Colorado
Flynn Group
11.2014 - 09.2025
Reduced operational costs through careful budget management through resource allocation optimization and analyzed financial performance by monitoring budgets and expenses; reviewing financial statements and recommending appropriate actions.
Mentored and developed management teams, enhancing leadership capabilities and team performance through performance improvement initiatives, enhancing operational efficiency across regional locations.
Developed and maintained key performance indicators to monitor business performance and drive accountability.
Led cross-functional teams to execute strategic business plans and drive revenue growth.
Oversaw the openings of four new restaurant locations in my area in the past four years which required coordination/communication between Marketing, Operations, Construction teams, and local municipalities.
Directed multi-unit operations, ensuring alignment with corporate strategies and performance goals.
Regional Manager
Pizza Hut of Southeast Kansas-Fugate Enterprises
01.2007 - 01.2013
Accountable for customer service, financial performance, employee performance, food safety standards, asset protection, asset actions and asset development for a total of 56 Pizza Hut restaurants in California, Oregon, and Colorado.
Managed regional sales volume of $45M - $50M annually.
Implemented and executed the training, development, and management of all levels of employees with a commitment to develop Area Coaches and Restaurant General Managers through a monthly bench planning process.
Accountable for standardization, consistency, and product quality with a commitment to capturing and communicating best practices, while ensuring proper Food Safety and sanitation in all restaurants.
Located and developed new points of distribution, coordinating asset remodels, relocations, and oversaw new restaurant openings.
Effectively managed multiple operational levels within Pizza Hut franchise operations and corporate Pizza Hut/WingStreet, Inc. reporting directly to the franchise owner of Pizza Hut of Southeast Kansas.
Managed P&L results with an emphasis on sales forecasting, cost of sales, cost of labor, building and maintenance, and non-deliverables cost controls.
Providing a written monthly executive-level business review for the franchise owner which includes review of sales, customer service metrics, strategic profit plans with performance commitments to meet business objectives.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Conducted performance evaluations to mentor staff and improve team effectiveness. Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Restaurant Readiness Coach
Pizza Hut International
03.2004 - 12.2006
Directed an implementation team for the launch of 250 Pizza Hut/WingStreet co-branded concepts within a 2-year period in six major company and franchise markets throughout the United States. Accountable for floor planning, workflow, construction quality control, training of all WingStreet standards, and product execution.
Developed implementation processes and the presentation of new products for delivery and traditional restaurant concepts.
Partnered with construction teams, local health departments, corporate operations, and architect vendors to meet new store opening deadlines for each converted location.
Led weekly conference calls between operations and development team to achieve deadlines and budgets; reporting directly to the COO.
Delivered internal presentations to regional teams to present new concept development plans and timelines. While coordinating crew training with Pizza Hut Area Coaches and WingStreet Implementation Coaches.
Led cross-functional teams to enhance operational efficiency and streamline processes, while implementing strategic initiatives to drive organizational growth and performance.
Education
Bachelor of Science - Business Administration/Information Systems
University of Phoenix
Denver, CO
06-1999
Skills
Operations management/Efficiency
Certification
ServeSafe Proctor
Recognition
Area Director of the Year - Rocky Mountain Region 2024, 2021, 2018, 2016
Awards
Area Director of the Year-Rocky Mountain Region: 2024, 2021, 2018, 2016
Timeline
Area Director – Denver, Colorado
Flynn Group
11.2014 - 09.2025
Regional Manager
Pizza Hut of Southeast Kansas-Fugate Enterprises
01.2007 - 01.2013
Restaurant Readiness Coach
Pizza Hut International
03.2004 - 12.2006
Bachelor of Science - Business Administration/Information Systems