Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Sanguinetti

North Fort Myers,FL

Summary

Highly skilled and results-driven Restaurant Manager with over twenty years of experience in overseeing daily operations, driving revenue growth, and ensuring exceptional customer service in fast-paced, high-volume establishments. Adept at managing teams, maintaining high standards of quality and service, and optimizing operational efficiency. Proven track record in implementing strategies that enhance guest satisfaction, reduce costs, and maximize profitability. Expertise in staff recruitment, training, and development, as well as creating a positive work environment that fosters collaboration and high employee retention. Experienced in budget management, inventory control, and compliance with all local, state, and federal regulations. Known for strong leadership, problem-solving abilities, and a passion for delivering memorable customer/guest experiences.

Overview

27
27
years of professional experience

Work History

Allegiant CSA/Gate Service Agent

Allegiant Airlines
03.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Focus on seamless aircraft boarding and gate security, while maintaining general airport secure areas.

Real Estate Agent

RE/MAX
11.2013 - Current
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.

Culinary Manager

Brinker International, Chili's Grill & Bar
01.2011 - 04.2013
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Reduced food waste and costs with careful menu management, ingredient sourcing, and portion control.
  • Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
  • Motivated team of 40+ employees to maintain high standards of food preparation and efficiency for 6-8 hours per shift.
  • Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.

Restaurant Manager

TGI Fridays
02.1998 - 01.2011
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities for a staff of over 30.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Education

High School Diploma -

Red Bank Catholic High School
Red Bank, NJ
1986

No Degree - Business Administration, Culinary Arts

Brookdale Community College
Lincroft, NJ

Skills

  • Administrative Support
  • Operations management
  • Guest Satisfaction & Relations
  • Customer Service Best Practices
  • Interdepartmental Collaboration
  • Personnel Training and Development
  • Staff Training
  • Staff Management
  • Conflict Resolution Techniques
  • Adherence to all company, local, state, and federal guidelines and procedures

Timeline

Allegiant CSA/Gate Service Agent

Allegiant Airlines
03.2024 - Current

Real Estate Agent

RE/MAX
11.2013 - Current

Culinary Manager

Brinker International, Chili's Grill & Bar
01.2011 - 04.2013

Restaurant Manager

TGI Fridays
02.1998 - 01.2011

High School Diploma -

Red Bank Catholic High School

No Degree - Business Administration, Culinary Arts

Brookdale Community College
Paul Sanguinetti