PAUL SAYA
Carvana
LOCKPORT,NY
1
Language
28
years of professional experience
Knowledgeable with solid background in overseeing automotive repair operations and improving shop efficiency. Managed team workflows, ensuring timely completion of repairs and high customer satisfaction. Demonstrated expertise in problem-solving and effective communication with both staff and clients.
Experienced with repair operations management, team coordination, and customer service. Utilizes effective communication and problem-solving skills to maintain high operational standards. Track record of enhancing team productivity and ensuring quality repairs.
Professional in automotive repair management with strong track record in leading body shop operations. Skilled in collision repair, inventory management, and customer service. Known for fostering team collaboration and adapting to changing needs. Reliable, results-focused leader with keen eye for quality and efficiency.
Work History
Line Lead
7 Months- Oversaw daily operations to ensure high-quality vehicle repairs and customer satisfaction.
- Managed scheduling and workflow of repair jobs to optimize productivity and turnaround time.
- Implemented training programs for staff to enhance skills in collision repair techniques.
- Coordinated with suppliers to source high-quality parts while managing inventory levels effectively.
- Supervised and managed shop operations and tasks.
- Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Improved staff productivity by implementing ongoing training programs focused on technical skills and customer service.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting clear expectations for continued growth.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented quality control measures to enhance repair accuracy and efficiency.
- Trained and mentored staff on best practices in auto body repair techniques.
- Analyzed workflow processes, identifying areas for improvement and increased productivity.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
SELF EMPLOYED
24 Years- Pioneered multi-faceted automotive enterprise, integrating used car sales, audio customization, and paint services to create a comprehensive customer experience.
- Optimized inventory management through streamlined purchasing procedures, enhancing operational efficiency and maximizing profitability in the used car sector.
- Streamlined purchasing procedures for newly acquired vehicles, optimizing inventory management and operational efficiency.
- Processed purchasing paperwork for newly acquired cars, ensuring timely completion and compliance with regulations.
- Managed state paperwork and financing processes for newly acquired cars, maintaining compliance and supporting smooth operations across multiple automotive businesses.
- Streamlined purchasing procedures for newly acquired vehicles, enhancing inventory management and supporting operational efficiency.
- Partnered in paint and body work business
- Ran a car audio and paint shop
- Purchasing and Selling of used cars
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Coordinated and supervised [Number] shop and field service technicians and assigned tasks and work orders.
- Developed strong relations and partnerships with [Type] vendors and insurance companies to facilitate productive business dealings.
- Maintained employee morale and increased production [Number]% through employee appreciation.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting [Type] sales.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Used [Software] to prepare and manage annual operating budget of body shop.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
NIGHT AUDITOR SUPERVISOR
3 Years 2 Months- Provided support to guests for overnight needs.
- Conducted audits to verify financial accuracy and compliance. and balance reports from during the day
- Prepared guest bills for next-day checkout, facilitating smooth payment processes.
- Balanced financial records to maintain accuracy and accountability. cash drawers and record receipts Streamlined night audit processes, enhancing accuracy of financial reports and guest billing. Implemented efficient cash handling procedures, minimizing discrepancies.
- Led team to improve guest satisfaction scores through proactive problem-solving and personalized service. Optimized overnight operations, reducing response time to guest requests.
- Maintained meticulous record-keeping and generated reports to facilitate smooth shift transitions and informed decision-making for management.
- Fostered strong interdepartmental relationships, coordinating with housekeeping and maintenance to address guest needs promptly and maintain high service standards.
- Responsible for assisting guests with any overnight needs.
DELIVERY TRUCK DRIVER
3 Years 4 Months- Commercial Driver License CDL-B since 1997
- Delivered products to stores across Niagara Falls to Syracuse, ensuring timely availability of goods.
- Ensured timely deliveries to all designated locations
- Monitored safety protocols during supply deliveries
- Followed all regulations and safety procedures to maintain safe driving practices during deliveries.
- Tracked time spent on road between stops, enhancing delivery efficiency and schedule adherence.
- Streamlined delivery routes, enhancing efficiency and reducing transit times while ensuring product safety and regulatory compliance across diverse locations.
- Implemented efficient route planning strategies, minimizing fuel consumption and maximizing delivery capacity for improved operational efficiency.
- Optimized delivery schedules, significantly reducing transit times and enhancing customer satisfaction through punctual service.
- Coordinated seamlessly with warehouse staff and store managers, facilitating smooth product transfers and maintaining positive relationships.
- Kept track of time spent on the road from stop to stop
- Meticulously tracked and analyzed delivery metrics, identifying areas for improvement and contributing to overall logistics optimization.
Education
Associate of Arts - Automotive Mechanics
High School Diploma
Skills
Self-management
Automotive marketing
Office administration
Interpersonal communication
Project coordination
Operations oversight
Client relations
Leadership
Attention to detail
Collision repair
Logistics management
Quality control
Inventory management
LANGUAGES
English (Native)
Timeline
Line Lead
Carvana
01.2026 - CurrentRead More
NIGHT AUDITOR SUPERVISOR
Holiday Inn
01.2004 - 03.2007Read More
SELF EMPLOYED
Self
01.2002 - 01.2026Read More
DELIVERY TRUCK DRIVER
Franklin Trucking
04.1998 - 08.2001Read More
Lewiston Porter Senior High School
High School Diploma
Read More
Alfred State
Associate of Arts from Automotive Mechanics
Read More