Brianne Schanaberger
Elgin,IL
Summary
Experienced Short Term Disability Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10 plus years of experience and willingness to take on any challenge.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Short Term Disability Specialist
Lineco
06.2023 - 06.2024
- Assisted clients in understanding their rights and responsibilities under the Social Security Disability program.
- Maintained comprehensive knowledge of federal regulations and policies governing disability benefits programs, ensuring compliance at all times.
- Identified opportunities for continuous improvement within the department, implementing changes that enhanced overall service quality and efficacy in assisting disabled individuals.
- Partnered closely with interdisciplinary teams consisting of doctors, therapists, and social workers to coordinate comprehensive care for disabled clients.
- Conducted thorough case reviews, maintaining detailed records for each claimant''s application process.
- Evaluated disability claims for eligibility, ensuring accurate and timely processing of applications.
- Streamlined internal processes to enhance team efficiency and productivity in managing caseloads.
- Remained up-to-date on industry trends and advancements in disability support services, leveraging this knowledge to better serve claimants and their families.
- Managed complex cases involving multiple diagnoses or challenging circumstances, demonstrating exceptional problem-solving skills in navigating logistical hurdles.
- Exceeded performance metrics by consistently meeting or surpassing established goals for completing case evaluations within specified timeframes.
- Improved client satisfaction by efficiently addressing and resolving disability claims inquiries.
- Effectively communicated complex information about disability benefits programs to a diverse clientele, ensuring that all individuals had a clear understanding of their entitlements and available resources.
- Provided compassionate support to clients during difficult life transitions due to illness or injury, fostering positive relationships with claimants and their families.
- Demonstrated strong organizational skills by efficiently managing a high volume of cases concurrently while maintaining meticulous attention to detail and accuracy in documentation processes.
Claims Support Specialist
MetLife Disability
- Supports leadership in managing Claims Team
- Models a high level of customer service skills and behaviors
- Obtains strong knowledge of Short-Term Disability and TAM products
- Performs monthly claim and call reviews and identifies any opportunities for improvement
- Provides real-time coaching to Case Managers
- Conducts bi-weekly 1x1’s with Case Managers to provide coaching, feedback, and support
- Leads huddles and team trainings
- Manages several daily / weekly reports
- Manages escalations from customers and ensures timely resolution
- Leads weekly customer calls
- Partners closely with DCA, Account Team, and TAM leaders to ensure any customer needs are addressed
- Performs claims testing for new customers.
Senior Short-Term Disability / FMLA Case Manager
MetLife Disability
- Manages caseload of Short-Term Disability and Family & Medical Leave Act claims
- Determines payment period, follow up and monitor payment accuracy and timeliness
- Follow established claim policies and practices to resolve claims and issues
- Manage high priority and escalated claims
- Act as Team Champion.
Claims Support Specialist / Disability Customer Advocate
MetLife Disability
1 2011 - Current
- Dual role working with both MetLife Associates as well as the Customer (Kroger)
- Manages all escalations and inquiries received in the KANA system
- Manages all escalations and inquires received from Account Team
- Ensures all escalations are rectified timely and appropriately
- Joins customer calls and provide claim updates
- Completes monthly DCA reporting
- Provides KANA training.
Subject Matter Expert (SME) for Robotics 2.0 Project
MetLife Disability
01.2011 - Current
- Reviewed Short Term Disability Process end to end
- Identified 9 processes that would be good candidates for Robotics
- Completed top sheets for each process
- Created Project Definition Documents for each process
- Joined 3-hour pre production calls daily and provided needed information, clarification and feedback
- Reviewed MI reports daily to monitor success/failure rates
- Completed huddle runs to go over new processes with MetLife Associates.
Store Communications Coordinator
Claire’s Accessories Corporate Office
01.2003 - 01.2011
- Close communication with regional managers and district managers via phone and email
- Internal support provided to field management to ensure proper handling of store needs
- Simultaneously answering phone calls for nationwide company customer service number-1-(800)-Claire’s
- Obtains service issues from stores and customers nationwide and ensures they are handled correctly
- Manages Excel spreadsheet documenting daily data
- Prepare training materials for management and store locations
- Maintain organization of service issue documents
- Provide help in preparing for corporate meetings held at corporate office
- Train new associates on the phones and proper procedures.
Department Manager
Kohl’s Department Store
01.2000 - 01.2003
- Customer Service
- Maintained organization of department
- Set floor plans for department
- Backup register service.
Education
General Education -
Harper Community College
01.2000 - 05.2001
General Education - undefined
Conant High School
01.2000 - 05.2000
Skills
- Claims analysis
- Microsoft Office
- Claims Processing
- Policy Interpretation
- Claims Investigation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent administrative abilities
- Data Entry
- Documentation processing
- Multitasking
- Excellent Communication
- Decision-Making
- Self Motivation
- Adaptability and Flexibility
- Critical Thinking
- Relationship Building
Timeline
Short Term Disability Specialist
Lineco
06.2023 - 06.2024
Subject Matter Expert (SME) for Robotics 2.0 Project
MetLife Disability
01.2011 - Current
Store Communications Coordinator
Claire’s Accessories Corporate Office
01.2003 - 01.2011
Department Manager
Kohl’s Department Store
01.2000 - 01.2003
General Education -
Harper Community College
01.2000 - 05.2001
General Education - undefined
Conant High School
01.2000 - 05.2000
Claims Support Specialist
MetLife Disability
Senior Short-Term Disability / FMLA Case Manager
MetLife Disability
Claims Support Specialist / Disability Customer Advocate
MetLife Disability
1 2011 - Current
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