Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paul Schroeder

Summary

Dynamic Operations and Property Manager with a proven track record at Travel Resort Services, enhancing guest satisfaction and streamlining operations. Expert in vendor management and maintenance coordination, with a keen focus on preventive maintenance and customer service excellence. Achieved significant cost savings and maintained high compliance standards, demonstrating exceptional organizational and leadership skills.

Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Property Manager

Travel Resort Services
10.2016 - Current
  • Manage 13 buildings with over 400 units.
  • Enhanced guest and owner satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with multiple vendors to ensure any and all issue's within the unit and the building were addressed promptly.
  • Oversaw rental agreements from inception to termination, ensuring compliance with company and condo policies.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime and maintaining property aesthetics.

Front Desk Manager

Residence Inn Marriott
02.2012 - 10.2016
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.

Operations Manager

Scranton Building Block
11.2003 - 12.2011
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Operations Manager

Airborne Express
03.1992 - 10.2003
  • Oversaw facility and managed 47 full time employees.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Worked within an operational budget to include payroll, fuel and vehicle repairs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Handled staff training initiatives aimed at maintaining company standards.
  • Performed daily audits of incoming and outgoing parcels for the purpose of loss prevention.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Tire Manager/Diesel Mechanic

Ryder Truck Rental
01.1986 - 03.1992
  • Maintained a clean and organized workspace, enhancing efficiency across all aspects of shop operations.
  • Troubleshot complex tire issues, offering effective solutions to ensure customer satisfaction.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Evaluated tire damage for warranty purposes and costumer bill back.
  • Devised and administered cost control initiatives saving $[Amount].
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Preform preventative maintenance on all lease and rental vehicles.
  • Keep current my certifications and training.

Education

Communications

University of Pittsburgh
Pittsburgh, PA

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Maintenance scheduling
  • Vendor management
  • Maintenance coordination
  • Compliance monitoring
  • Preventive Maintenance
  • Operations management
  • Maintenance management

Certification

Certified in legal and effective hiring techniques and practices.

OSHA certified in train the trainer fork lift operation.

Certified as PA vehicle state Inspection mechanic.

Certified in preventative maintenance, refrigeration/air conditioning.

Timeline

Property Manager

Travel Resort Services
10.2016 - Current

Front Desk Manager

Residence Inn Marriott
02.2012 - 10.2016

Operations Manager

Scranton Building Block
11.2003 - 12.2011

Operations Manager

Airborne Express
03.1992 - 10.2003

Tire Manager/Diesel Mechanic

Ryder Truck Rental
01.1986 - 03.1992

Communications

University of Pittsburgh

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Paul Schroeder