Paul Schuchmann
Clinton Township
Summary
Diligent System Administrator with proven track record in troubleshooting and resolving technical issues efficiently. Successfully aided users by providing timely and effective solutions, contributing to improved system performance. Demonstrated strong problem-solving abilities and excellent communication skills in user support and technical guidance
Overview
9
9
years of professional experience
Work History
IT Help Desk Technician
The Detroit Athletic Club
01.2024 - Current
- Level 1, 2 and 3 Technical support for members and staff of the DAC.
- Perform server maintenance using tools such as RDP, Powershell, PDQ, DHCP, VMWare and Windows Server Management.
- Maintain various different services such as shared storage drives, print servers, domain controllers, telecommunication services, and our docker-hosted website.
- Coordinate troubleshooting, repairs, and installations with various MSPs and vendors
- Configure hardware, devices, and software to set up workstations for employees.
- Reduce downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Deliver assistance and support for team-based IT projects.
- Manage inventory of equipment and supplies, maintaining an organized workspace and preventing loss or damage.
- Improve productivity within the company by providing comprehensive training on new software applications.
- Draft support documentation
- See Detroit Athletic Club: IT Intern for additional responsibilities
Student Technician
Oakland University Help Desk
09.2021 - 12.2023
- - Provided customer service to Oakland University staff, faculty, and students from various departments.
- Coordinated with fellow technicians during major IT projects such as hardware rollouts or software migrations keeping all stakeholders informed at every stage.
- Disassembled old computers to salvage parts and properly disposed of rest.
- Performed diagnostic tests on malfunctioning devices to identify root causes of issues quickly and accurately, minimizing disruption to users'' workflow.
- Assisted IT department staff by responding to messages for company's help desk.
- - Managed university-owned devices using Active Directory Domain Services and Jamf.
- Draft support documentation.
IT Intern
The Detroit Athletic Club
05.2023 - 09.2023
- Level 1 and 2 Technical support for members and staff of the DAC.
- - Managed devices using remote management applications such as Active Directory, Xcitium/Comodo, Hexnode, and PDQ.
- - Created and manage user accounts, provisioned user access, reset user passwords.
- - Automated organizational processes and reports using programs such as PDQ and Xcitium as well as scripting languages such as Powershell and Python.
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Developed comprehensive documentation for internal use.
- Developed and executed scripts for automating routine tasks, increasing operational efficiency and reducing manual errors.
Retail Sales Associate
AutoZone
08.2020 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Process transactions efficiently using point-of-sale systems.
Retail Sales Associate
Pep Boys/Auto Value
06.2018 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems.
Dishwasher, Cook, Food Prep
Fuddruckers
09.2016 - 02.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Prepared fresh produce and restocked produce bar.
Education
B.S. - Information Technology
Oakland University
Rochester, MI12.2023
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
- IT documentation
- Hardware repair
- Remote support
- Mobile device support
- Network connectivity
- System diagnostics
- Software updates
- Ticket management
- Hardware configuration
- Server administration
- Virtualization technologies
Timeline
IT Help Desk Technician
The Detroit Athletic Club
01.2024 - Current
IT Intern
The Detroit Athletic Club
05.2023 - 09.2023
Student Technician
Oakland University Help Desk
09.2021 - 12.2023
Retail Sales Associate
AutoZone
08.2020 - 09.2021
Retail Sales Associate
Pep Boys/Auto Value
06.2018 - 03.2020
Dishwasher, Cook, Food Prep
Fuddruckers
09.2016 - 02.2018
B.S. - Information Technology
Oakland University
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