Adept IT Technical Lead with a proven track record at Harley Davidson Motor Company, showcasing expertise in IT Asset Management and fostering collaborative relationships. Spearheaded innovative security solutions, enhancing website performance by over 90%. Skilled in IT budgeting and risk assessment, consistently delivering projects within budget and timeline constraints, demonstrating exceptional leadership and strategic planning abilities. Results-oriented [Job Title] with a track record of success in resolving technical problems and providing support for a wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Proficient IT lead thrives setting up and maintaining stations, training users and supporting pivotal process improvements to [Type] systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
• Governed Content Distribution Network account for 100+ Harley-Davidson and partner websites; implemented successful caching strategies; enhanced website page delivery performance and stability and, on average, origin offload by over 90%
• Directed introduction and tuning of Kona Site Defender on 10 high-value strategic digital properties; improved security and reliability for users and reduced company infrastructure requirements; added over 20 additional websites since initial implementation
• Managed supplier relationships (Akamai, DNS, and Certificate Authority providers), projected and monitored usage volumes and expenditures for contract negotiations; endorsed purchases of additional features such as Edge Cloudlets and Image Manager; delivered enhanced functionality and reduced website infrastructure demands and costs
• Established collaborative relationships spanning multiple sites and diverse business areas (Marketing, Legal, Training, Finance, and others); delivered consensus on technical objectives and requirements; improved effectiveness and exceeded project date and budget delivery targets
• Coordinated and developed design teams; collected discipline specific input; planned, prioritized, and delegated tasks in alignment with project management; consistently exceeded project deadlines within ± 5% of estimations
• Developed and introduced architectural strategies for web-based solutions aligned with current technology processes; delivered resilient and sustainable assets and services
• Delivered high impact technical solutions (geospatial dealer locator, test ride request collection, and more) for projects across varied business groups; enabled growth, strategic alignment, and cost savings through aligned use of universal functionality
• Mentored on-shore and extended team members; ensured compliance with both industry and corporate development and quality standards
• Led efforts to introduce agile development methodologies; maximized team effectiveness and collaboration while producing deliverables on-time with increased customer satisfaction
• Contributed to the implementation and use of automated user interface testing tools; reduced test cycle times and improved reliability of products
• Produced development standards and formed formalized code review processes; accelerated knowledge sharing and improved software quality
Cogent in the language of technology balanced with intuitiveness and interpersonal communication. A highly creative collaborator with a record of leading change through innovation and mentorship. Results-focused. Self starter.