Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Schwarz

Houston,TX

Summary

Skilled production worker with background in diverse manufacturing environments. Possess strong understanding of production processes and quality control measures, ensuring efficient workflow and adherence to safety protocols. Demonstrated ability to troubleshoot equipment issues and implement process improvements, resulting in enhanced operational efficiency. Committed to maintaining high standards of workmanship and contributing positively to team dynamics.

Overview

4
4
years of professional experience

Work History

Operator

Pnpline
Katy, TX
06.2024 - Current
  • Assisted in the setup of production lines according to customer specifications.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Learned and followed safety and emergency procedures.
  • Maintained production and quality documentation.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.

IT Operations Manager

lavishgoat
Sugar Land, TX
02.2024 - 08.2024
  • Work with the IT staff and management to develop technology and service roadmaps for all areas of accountability.
  • Manage service providers and internal teams to ensure they are meeting performance expectations and service level agreements.
  • Staff performance management and coaching.
  • Partner with IT leadership to develop long term sourcing strategies.
  • Serve as the SME in Endpoint, Cloud, network, and security technologies.
  • Establish and manage end-user services protocols to include coverage for extended hours and weekends.
  • Implement, monitor, and manage IT Security policies and related toolsets and playbooks.
  • Implement, monitor, and manage SLAs.
  • Ensure established IT controls are in place and actioned.
  • Manage and monitor O365 and Entra ID environments, including operational and security policies.
  • Provision services for new locations, to include Internet services, networks, computers, and other technology device.
  • Provide escalation support and guidance to the team. Includes on-site analysis, diagnosis, and resolution of technology problems, leading the recommendation and implementation of corrective solutions.
  • Manage the IT operations technology lifecycle and related hardware/software to deliver at required service levels/metrics and align with corporate and department goals.
  • Manage the inventory and catalog of technology, computer equipment, software, and services deployed in the organization.
  • Lead the IT Vulnerability and Patch Management Program for end-user and server technology, support organizational IT risk management.
  • Operate the Security Awareness training program across the organization and participate in the annual Penetration Test, Disaster Recovery Exercise, and Cyber Incident Response tabletop exercises.
  • Device configuration and management, including hardening and timely patching.
  • Ensure adherence to regulatory requirements, standards, SOPs, and protocols.
  • Advise, evaluate and report on information technology risks; implement risk remediations and monitoring protocols.
  • Prepare threat and risk assessments, including for systems introductions and system changes.
  • Design, implementation, and administration of WAN and LAN components including devices, cabling, racks, and backup power.
  • Oversee the administration of networks and related security components (e.g. firewalls).
  • Develop protocols and effectively manage incident/event management, problem management, change management, event management, and request management processes.
  • Oversee services provided by MSSPs such as VoIP, WAN, and security.
  • Partner with HR, and other supporting departments as applicable, to define and implement employee onboarding and offboarding processes to ensure accounts and equipment are provisioned in a timely manner.

Front of House Employee

Universal Studios
Orlando, FL
02.2021 - 10.2023
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Assisted with training new front of house employees on procedures and policies.
  • Resolved customer complaints in a professional and courteous manner.
  • Provided take-out services to customers who preferred to dine offsite.
  • Adhered to all health code regulations when handling food items or beverages.
  • Greeted customers and provided friendly customer service.
  • Checked food quality regularly before serving it to customers.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Enforced safety protocols within the restaurant environment at all times.
  • Answered phone calls, took reservations, and answered inquiries.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Collaborated with other departments within the restaurant on various tasks or projects.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Education

Bachelor of Science - Computer And Information Sciences

DeVry University
Villa Park, IL
12-2024

High School Diploma -

Osceola High School
Kissimmee, FL
05-2019

Skills

  • Project Management
  • Safety Compliance
  • Tool operation
  • Quality Assurance
  • Heavy Equipment Operation
  • Equipment Operation
  • Warehouse Operations
  • Data Entry
  • Troubleshooting
  • Analytical Thinking
  • Problem-Solving
  • Advanced troubleshooting
  • Customer Service
  • Loading and unloading
  • Equipment Maintenance
  • Effective Communication
  • Continuous Improvement

Timeline

Operator

Pnpline
06.2024 - Current

IT Operations Manager

lavishgoat
02.2024 - 08.2024

Front of House Employee

Universal Studios
02.2021 - 10.2023

Bachelor of Science - Computer And Information Sciences

DeVry University

High School Diploma -

Osceola High School

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Paul Schwarz