Paul Scott
Seattle,WA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing [Number] years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Communication Technician
Comcast NBC
08.2006 - Current
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Performed quality assurance on systems to confirm optimal performance.
- Coordinated installation of new users and relocations of existing users.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided training to customers to enhance use and understanding of network systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Implemented training programs to improve knowledge and skills of new technicians.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
Information Technology Specialist
Evergreen Hospital
03.2004 - 06.2010
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Associate of Applied Science - Web Development
South Seattle Community College
Seattle, WAAssociate of Science - Cyber Security
Google
1600 Amphitheatre Parkway In Mountain View, CA10.2023
Skills
- Python Programming and Automation
- Application and Server Monitoring
- Linux SQL Proficient
- Methodology Improvements
- Logical Troubleshooting
- Test Equipment Operation
- VoIP Systems
- Network configuration
- Network Analyst
Timeline
Communication Technician
Comcast NBC
08.2006 - Current
Information Technology Specialist
Evergreen Hospital
03.2004 - 06.2010
Associate of Applied Science - Web Development
South Seattle Community College
Associate of Science - Cyber Security
Google
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