Paul Searcy
Snellville
Summary
Patient Advocate with extensive expertise in healthcare and patient relations, leveraging 15+ years of experience to enhance patient satisfaction through empathetic communication and problem-solving. Skilled in patient advocacy, team leadership, and conflict resolution, consistently reducing patient complaints and improving service quality. Committed to fostering a patient-centric environment and mentoring teams to achieve excellence in patient care.
Overview
16
16
years of professional experience
Work History
Emergency Room Patient and Family Liaison/Guest Services Associate
Emory Healthcare
Atlanta
10.2017 - 12.2024
- Facilitated communication to improve patient care quality and satisfaction.
- Resolved patient concerns, enhancing overall care experiences.
- Addressed diverse patient needs, achieving superior treatment outcomes.
- Actively listened to patient feedback and implemented changes that improved service satisfaction.
- Conducted medical utilization review and coordination for efficient resource management. As Patient Advocate was assigned to floor 6 CardiacCare floor to advocate for Cardiac Care Patients patients and families.
Patient Access Supervisor
Cook County Oak Forest Hospital/Contact Center
Oak Forest
07.2015 - 09.2017
- Advocated for patients' rights and improved experience
- Reduced patient complaints by 30%
- Implemented a patient feedback systemFostered a patient-centric environment, enhancing satisfaction through effective communication and advocacy for patient needs.
Scheduling and Contact Center Manager
Aunt Martha’s Youth Service Center (FQHC)
Olympia Fields
05.2012 - 06.2013
- Managed handled eligibility patient issues and concerns with empathy, efficiency, compassion
- Boosted satisfaction rates by 20%
- Implemented empathetic communication techniques
- Solved complex patient concerns
Eligibility Supervisor
First Source Solutions Contracted through Jackson Park Hospital
Chicago
03.2009 - 01.2012
- Handled patient queries with empathy, care
- Improved patient satisfaction by 30%
- Used innovative problem-solving and conflict resolution to address and solve patient concerns
Education
AA - Business Administration
Columbia College Chicago
Chicago, IllinoisSome College (No Degree) - Healthcare Administrtion
Prairie State College
Chicago Heights, ILSkills
- Patient Advocacy
- Communication
- Team Leadership
- Problem Solving
- Conflict Resolution
- Service quality improvement
- Resource management
- Healthcare compliance
- Appointment scheduling
- Relationships and rapport
- Relationship building
References
Amanda, Gulvik, Senior Manager, Patient Experience, Emory University Hospital
Timeline
Emergency Room Patient and Family Liaison/Guest Services Associate
Emory Healthcare
10.2017 - 12.2024
Patient Access Supervisor
Cook County Oak Forest Hospital/Contact Center
07.2015 - 09.2017
Scheduling and Contact Center Manager
Aunt Martha’s Youth Service Center (FQHC)
05.2012 - 06.2013
Eligibility Supervisor
First Source Solutions Contracted through Jackson Park Hospital
03.2009 - 01.2012
AA - Business Administration
Columbia College Chicago
Some College (No Degree) - Healthcare Administrtion
Prairie State College
Similar Profiles
Lisamarie Pearl GreenLisamarie Pearl Green
Cardiology Nurse at Emory HealthcareCardiology Nurse at Emory Healthcare
Catherine CrawfordCatherine Crawford
Registered Nurse, Intensive Care Unit at Emory HealthcareRegistered Nurse, Intensive Care Unit at Emory Healthcare
JENNIFER JOHNSONJENNIFER JOHNSON
RN Navigator at Emory HealthcareRN Navigator at Emory Healthcare
Stephanie Lisa CainStephanie Lisa Cain
Patient Advocate/Assistant Practice Manager at VeinAtlanta / Dr. Louis Prevosti MDPatient Advocate/Assistant Practice Manager at VeinAtlanta / Dr. Louis Prevosti MD
Tunde Ahmad DavisTunde Ahmad Davis
Glue Operator at Georgia PacificGlue Operator at Georgia Pacific