Paul Serrano
Austin
Summary
Warehouse Technician at Enchantment Austin with solid experience in improving team efficiency and organizing warehouse operations. I have a strong background in problem-solving and communication, which has helped me create better processes. I’ve developed layout plans that made the most of available space, improved safety standards, and ensured we could meet client needs on time. I focus on creating a positive, collaborative work environment that encourages teamwork and supports the overall success of the warehouse. By carefully planning and optimizing workflows, I’ve helped the team stay on track and meet our goals consistently.
Overview
10
10
years of professional experience
Work History
Lead Warehouse Technician
Enchantment Austin
11.2023 - 03.2025
- Enhanced team productivity through effective delegation of tasks and clear communication of expectations.
- Resolved operational challenges promptly, preventing potential delays in clent event/rental fulfillment or disruptions to daily activities.
- Assisted in the selection, installation, and integration of new warehouse procedures to streamline warehouse efficiency.
- Improved safety standards with regular equipment maintenance
- Maximized storage space utilization by designing and implementing a strategic layout plan.
- Promoted a positive work environment through active team-building initiatives and open communication channels among staff members.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Removed worn or faulty components for replacement or repair.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Collaborated with operations manager to complete any custom woodwork projects pertaining to our clients vision.
- Repaired any and all broken event/christmas decor.
Furniture Installer/House Painter
Landing Co.
01.2021 - 11.2023
- Disassembled broken and defective furniture and equipment to facilitate repair.
- Followed manufacturer manuals, diagrams and specifications to properly install and repair apartment/condo furniture and equipment.
- Safely transported furniture products between warehouses, stores, showrooms, and clients'' locations using appropriate vehicles and equipment.
- Conducted thorough post-installation inspections to guarantee proper assembly and functionality of furniture items.
- Streamlined the installation process for improved productivity by effectively organizing tools and equipment.
- Performed routine maintenance on tools used daily for optimal performance levels while prolonging tool lifespan.
- Inspected and documented products for damage and quality prior to installation or delivery.
- Inspected furniture for proper operation by checking assembly directions.
- Troubleshot issues arising during installations quickly and effectively to minimize downtime while maintaining quality standards.
- Collaborated with team members to complete large-scale projects within tight deadlines, resulting in timely delivery of services.
Lead Warehouse Associate
World Interiors
01.2018 - 04.2020
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
- Reduced turnaround time for customer orders through effective prioritization and delegating tasks to team members.
- Spearheaded special projects as assigned by management, demonstrating adaptability and a strong commitment to company objectives.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Lead Car Detailer
The Wash
01.2015 - 12.2017
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
Education
High School Diploma -
Johnston High School
Austin, TX05-1982
Skills
- Warehouse safety
- Loading and unloading
- Order picking
- Shipping and receiving
- Warehouse organization
- Teamwork
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Repair work
- Detail-oriented
Timeline
Lead Warehouse Technician
Enchantment Austin
11.2023 - 03.2025
Furniture Installer/House Painter
Landing Co.
01.2021 - 11.2023
Lead Warehouse Associate
World Interiors
01.2018 - 04.2020
Lead Car Detailer
The Wash
01.2015 - 12.2017
High School Diploma -
Johnston High School
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