Paul Setter
Chevy Chase,MD
Summary
Motivated Testing Center Coordinator with exceptional experience managing all facets of higher education testing, with the knowledge, passion, and vision required to develop an industry-leading system. Extensive background in design, delivery and evaluation of complex educational programs. Successfully manages education program budgets, identifies areas of growth and coordinates events to promote testing services. Demonstrated experience in organizing departmental initiatives and collaborating with educational leaders to make sustainable, data-driven, student-focused decisions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Testing Center Coordinator
Chesapeake College
Wye Mills, MD
03.2016 - 02.2022
- Manages all aspects of Testing Center
- Rebuilds Testing Center in order to bring it into alignment with industry standards and guidelines
- Establishes appropriate levels of test security
- Collaborates with faculty and staff to create and implement new programs and provide opportunities for students through testing
- Collaborates with college leadership to formulate strategies for meeting certification testing needs of the five-county community workforce
- Coordinates with administrators from continuing education and workforce development to provide appropriate services for students
- Serves as liaison for state and national affinity groups, and spearheads integration of emerging testing strategies
- Creates testing partnerships with community leaders
- Establishes and maintains strategic planning initiatives
- Hires staff and authors training program and materials, and trains staff in all policies and procedures
- Creates, develops and implements testing protocols
- Procures and sustains contracts with testing vendors
- Supervises all hourly employees
- Collects and analyzes data, and manages department database
- Coordinates with information technology specialists to maintain electronic test facilitation and security
- Manages budget and cost center forecasting and maintenance
Testing Coordinator
Howard Community College
Columbia, MD
01.2006 - 03.2016
- Managed all operations aspects of Testing Center
- Established and maintained strategic planning, leadership development, and performance evaluation
- Authored training program and materials, and trains staff in all policies and procedures
- Created and implemented testing protocols.
- Oversaw professional certification testing and computer-based testing, including procuring and sustaining contracts with testing vendors
- Supervised all hourly employees
- Administered placement, academic, professional and career certification exams to students and members of the community
- Collected and analyzeds data, and manages department database
- Coordinated with information technology specialists to maintain electronic test facilitation and security
- Collaborated with college and high school officials to formulate strategies for planning and administration of placement testing at local high schools to support the college's college readiness strategic initiative
- Assisted Director of Testing with budget and cost center forecasting and maintenance
- Managed the development and maintenance of the Service Interruption Plan (SIP) and Continuity of Operations (COOP) plan
- Collaborated with faculty, staff, and community stakeholders to provide and maintain quality testing services
Recruiting Representative
Creative Staffing Employment Agency
Miami Lakes, FL
12.2005 - 10.2006
- Recruited candidates
- Communicated with and developed clients
- Implemented, coordinated, and administered online candidate proficiency testing
- Monitored client satisfaction and employee progress
- Facilitated payroll execution and coordinated payroll procedures
- Represented company at external venues for job fairs and recruiting events
- Maintained client and employee databases, accounts, and files
- Negotiated terms and conditions of staffing services
- Conducted candidate background checks, reference checks, and drug screenings
- Created, implemented, and utilized client data system
- Interviewed, assessed, and placed candidates
- Collaborated with internal sales, accounting, and operations departments
- Ensured state and federal requirements were met concerning policies, procedures, and paperwork
Director of Training
Enviroclean
Fort Lauderdale, FL
06.2003 - 12.2005
- Trained, developed, and tested incoming franchise owners entering the mold and odor remediation industry
- Established procedures for training methods in both business systems and field operations
- Developed and implemented training techniques and systems
- Explained contract terms and franchise agreements
- Conducted various seminars regarding a range of topics from product knowledge and industry standards, to mission statements and safety procedures
- Supervised training classes and on-site applications
- Ran background and credit checks
- Performed troubleshooting and general services for existing franchises
- Became certified exam administrator for Environmental Specialty certification exams (CES), Remediation Specialist certification exams (CRS), and National HAZMAT certification exams
Frozen Food Manager
Albertsons
Cooper City, FL
02.2001 - 06.2003
- Managed all aspects involved with the frozen food department of a multi-million dollar supermarket
- Ordered product for the entire department
- Received shipments and stocked product on shelves
- Prepared and coordinated department in compliance with company advertisements and promotions
- Merchandised and organized product
- Oversaw inventory of product and was responsible for assets
- Maintained departmental warehouse
- Provided customer, stakeholder, and community service
- Generated and was accountable for financial and organizational reports
- Coordinated with external vendors
Education
Bachelor of Science - Psychology
Excelsior College
Associate - Arts, Psychology
Broward Community College
MBA - (Currently working towards master's degree)
Excelsior College
Albany, NY2020
Skills
- Student focus
- Customer service
- Individual and team leadership
- Industry knowledge
- Staff development
- Project management
- Data management
- Process implementation
- Computer proficiency
- Needs and outcomes assessment
- Program sustainability
- Troubleshooting
- Collaboration
- Motivation
- Organization
- Written and verbal communication
- Remote learning
- Planning and Coordination
- Documentation skills
- Training and Development
- Industry Vision
Accomplishments
Computer Proficiency: Microsoft Office Suite including Word, Excel, Access, PowerPoint, Outlook, and OneNote, Internet, Datatel, Testing Sign-In System (TSIS)
Management Training: Customer Service, Leadership, Diversity, Sexual Harassment, Ethics, Employment Laws, Human Resource Practices, Safety Practices, Coaching and Counseling, Loss Prevention Practices, Emergency Operations, Motivational Practices
Business Training: Principles in Business, Structures in Business, Community Strategies, Marketing, Advertising, Accounting, Budgeting, Forecasting
Certification
Certified Administrator/Proctor for:
ACCUPLACER, Pearson VUE, College Level Examination Program (CLEP), Dantes Subject Standardized Test (DSST), Microsoft Office Specialist (MOS), Internet and Computing Core Certification (IC3), Castle Worldwide, Iso-Quality Testing (IQT), Metropolitan Achievement Test (MAT), Miller Analogies Test, Assessment Technologies Institute (ATI)
Affiliations
Past President - Maryland College Testing Association (MCTA)
Member - National College Testing Association (NCTA)
Past Committee Member - NCTA Testing Center Certification Committee
Additional Information
Chesapeake College
Co-Chair - Developmental Studies Committee
Member - Cambridge Center Committee
Member - Building Monitor/Safety Committee
Howard Community College
Volunteer – Association of Retarded Citizens (ARC) of Howard County
Volunteer – Community Opportunity for Recreation and Enrichment (CORE)
Volunteer – Jewish Student Union
Volunteer – Coach/mentor in Step Up mentorship program
Member – Safety Committee
Member – Retention Committee
Member – Enrollment Services Office Supervisors Committee
Member – Laurel College Center Subcommittee
Member – Building Monitors Committee
Timeline
Testing Center Coordinator
Chesapeake College
03.2016 - 02.2022
Testing Coordinator
Howard Community College
01.2006 - 03.2016
Recruiting Representative
Creative Staffing Employment Agency
12.2005 - 10.2006
Director of Training
Enviroclean
06.2003 - 12.2005
Frozen Food Manager
Albertsons
02.2001 - 06.2003
Bachelor of Science - Psychology
Excelsior College
Associate - Arts, Psychology
Broward Community College
MBA - (Currently working towards master's degree)
Excelsior College