Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Sharp

Warrington,PA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

18
18
years of professional experience

Work History

Technical Process Specialist

Infosys BPM
Wayne, PA
12.2024 - Current
  • Ensured compliance with all relevant policies, procedures and regulations related to technical processes.
  • Maintained relationships with vendors and suppliers responsible for providing services necessary for operations.
  • Provided technical support for system users by troubleshooting issues related to process implementation.

Technical Specialist

IKEA
Plymouth Meeting
11.2007 - 12.2024
  • Assisted in the installation, testing and maintenance of hardware and software systems.
  • Tested new products prior to deployment in order to verify compatibility with existing systems.
  • Provided technical assistance to clients by troubleshooting system problems.
  • Created user accounts, managed passwords, configured access rights, and provided training when necessary.
  • Enhanced FCR for global application from 38 % to 86+ % in six month span
  • Lead technician for several New Stoe openings ensuring technical aspects of POS and network fully functional;
  • Primary contact for internal Retail Website support.. Maintaining a high level of integrity and training.

Education

Associate of Applied Science - Laser Electro-Optic Technology

Camden County College
Blackwood, NJ
05-1979

Associate of Applied Science - Electro-Electronic Technology

Camden County Community College
Blackwood, NJ
05-1977

Skills

  • Regulatory compliance
  • System troubleshooting
  • Technical support
  • Process implementation
  • Vendor management
  • Hardware installation
  • Problem solving
  • Effective communication
  • Relationship building
  • Documents and reports

Timeline

Technical Process Specialist

Infosys BPM
12.2024 - Current

Technical Specialist

IKEA
11.2007 - 12.2024

Associate of Applied Science - Laser Electro-Optic Technology

Camden County College

Associate of Applied Science - Electro-Electronic Technology

Camden County Community College

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