Paul Sharp
Mgr./Foreman Trucking Service Industry
Lakeville,MN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
CSC/MC/OC
Penske Truck Leasing
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Advisor/Foreman
Premier Truck Group
06.2024 - 12.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
Service Advisor/Foreman
Minnesota Truck and Trailer
07.2017 - 06.2024
- Assisted customers with inquiries and provided product information to enhance service experience.
- Supported service team in scheduling appointments and managing workflow efficiency.
- Learned to utilize dealership management software for tracking service orders and customer interactions.
- Collaborated with technicians to ensure clear communication regarding service requirements.
- Maintained organized records of customer interactions and service history for reference.
- Adapted to changing customer needs, providing timely solutions and support during busy periods.
- Contributed to a positive team environment by supporting colleagues in daily operational tasks.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Manager
Car Care and All Import
05.2012 - 07.2017
- Oversaw daily operations ensuring exceptional service delivery and adherence to quality standards.
- Analyzed service metrics to identify areas for improvement and drive operational efficiencies.
- Managed inventory control systems optimizing resource allocation and reducing waste.
- Conducted regular performance evaluations providing constructive feedback to support staff development.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Negotiated with vendors to secure best prices for parts and supplies.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
Education
Greensburg Central Catholic
Greensburg, PASkills
- Friendly, positive attitude
- Effective team collaboration
- Analytical problem-solving
- Effective time management
- Detail-oriented approach
- Reliable and accountable
- Excellent communication
- Proficient in handling multiple tasks
- Problem-solving skills
- Proficient in computer applications
- Strong organizational abilities
- Strategic decision-making
Timeline
CSC/MC/OC
Penske Truck Leasing
12.2024 - Current
Service Advisor/Foreman
Premier Truck Group
06.2024 - 12.2024
Service Advisor/Foreman
Minnesota Truck and Trailer
07.2017 - 06.2024
Service Manager
Car Care and All Import
05.2012 - 07.2017
Greensburg Central Catholic
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