PAUL SIGALLA

Motivated, Focused and and detail-oriented IT professional with support roles, specializing in data recovery, cybersecurity, and identity management. Certified in CompTIA Security+ and Microsoft Azure IAM, with a proven track record of solving complex technical issues and improving operational efficiency. Seeking a challenging IT Help Desk Support role to leverage technical skills, problem-solving abilities, and passion for cybersecurity in a dynamic environment. Friendly Help Desk Technician with 6 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

• Certified CompTIA Security+ ce (SY0-701)
• Certified Microsoft Azure Identity and Access Management (IAM)
• Introduction to Cybersecurity (CISCO Network Academy)

• Active Directory Management: Assisted in managing on-premise Active Directory, ensuring secure and efficient access management for users.
• Support and Coordination: Assist IT teams in various roles, enhancing overall team performance and ensuring seamless IT operations in high-demand environments.
• Client Service Excellence: Consistently provided excellent customer service and support, resolving client inquiries and concerns promptly, contributing to client retention and positive feedback.
• IT Support & Data Recovery Collaborated with senior specialists to develop and refine data recovery techniques, leading to more effective data retrieval processes
• Cybersecurity & IAM: Certified in CompTIA Security+ and Azure IAM, with strong knowledge of cybersecurity protocols.
• Project Coordination: Proven ability to manage projects, ensuring timely completion and effective communication.
• Technical Proficiency: Proficient in data recovery tools, ERP, CRM systems, operating systems, and scripting languages.
• Software & Tools: Advanced skills in MS Office, SAP, SharePoint, and Salesforce, Druth, R-Studio and UFS
• Administrative Support: Skilled in managing office operations, schedules, and correspondence.

• CI/CD Pipeline DevOps Project, Developed and managed CI/CD pipelines using Jenkins and GitHub., Automated deployment processes to improve efficiency and reduce errors.
• LinuxSpringBoard, Completed coursework in Linux system administration., Gained hands-on experience in managing Linux systems and automating tasks with Bash scripting.