Summary
Overview
Work History
Education
Skills
Timeline
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Paul Sikora

Coal City,IL

Summary

Independent-Self Driven oriented professional with a strong background in intermodal dispatching and providing exceptional customer service with in the intermodal industry. Known for effectively coordinating transportation logistics, optimizing routes, and ensuring on-time delivery. Proven ability to develop and maintain strong relationships with clients and carriers, resulting in increased customer satisfaction and business growth. Experienced in managing a diverse range of freight types and industries. Adept at problem-solving and quick decision-making to address logistical challenges. Committed to delivering efficient and cost-effective solutions while maintaining a high standard of service excellence.

Overview

18
18
years of professional experience

Work History

VP Operations

Great Lakes Multimodal
03.2020 - Current
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Identified opportunities to improve business process flows and productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Operations Manager

DNJ Intermodal
10.2005 - 03.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

High School Diploma -

Joliet West Highschool
Joliet, IL

Skills

  • Performance Optimization Strategies
  • Strategic Vision
  • Revenue Generation
  • Profit and Loss
  • Strategic Planning
  • Operational Efficiency
  • Hiring and Onboarding
  • Business Growth Initiatives
  • Manage Operations
  • Process Development and Streamlining
  • Operational Leadership

Timeline

VP Operations

Great Lakes Multimodal
03.2020 - Current

Operations Manager

DNJ Intermodal
10.2005 - 03.2020

High School Diploma -

Joliet West Highschool

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Paul Sikora