Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Paul Silva

North Las Vegas,NV

Summary

Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Store Manager

CVS Pharmacy
12.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Loss Prevention Supervisor

Rite Aide Pharmacy
04.1998 - 12.2016
  • Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
  • Installed and maintained covert security equipment.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Monitored paperwork procedures to prevent error-related losses.
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
  • Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
  • Implemented innovative technology solutions to enhance surveillance capabilities and streamline incident reporting processes.
  • Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
  • Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
  • Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
  • Trained staff on loss prevention tactics and company procedures.
  • Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
  • Developed strong relationships with local law enforcement agencies to improve communication and cooperation in resolving incidents.
  • Served as a liaison between store management and corporate leadership on matters related to loss prevention initiatives and concerns.
  • Completed incident reports and activity logs for accurate, current records.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Cash management
  • POS systems
  • Team motivation
  • Staff management
  • Employee scheduling
  • Team development
  • Loss prevention procedures
  • Risk management
  • Verbal and written communication

Accomplishments

  • Supervised 6 security guards and officers.
  • Successfully completed two-week LP manager security training program.
  • Documented and resolved internal and external theft which led to convictions.

Certification

  • Loss Prevention Manager Training -

Timeline

Store Manager

CVS Pharmacy
12.2016 - Current

Loss Prevention Supervisor

Rite Aide Pharmacy
04.1998 - 12.2016

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Paul Silva