Results-driven Grid Operations dispatcher with over 20 years in power system operations. Expertise in emergency protocols and workflow prioritization, leading to improved power system operation, resource management and compliance with NERC, WECC and other industry regulations. Committed to enhancing team readiness and operational success.
Work History
System Load Dispatcher, Grid Operations
17 Years 6 Months
Los Angeles Department Of Water & Power | 08.2005 - 02.2023
Coordinated emergency response efforts to avoid/minimize Bulk Power System disruptions. Redispatch generation, transmission and VAR resources as applicable
Monitored real-time power system data to optimize resource allocation and improve Balancing Authority operational efficiency.
Implemented and maintained Real Time Interchange scheduling to ensure correct Area Control Error (ACE).
Maintained accurate records of Bulk Power System changes, updates and emergency.
Performed Transmission and Generation Real Time system operations. Directed and coordinated system switching for 138-kV, 230-kV, 500-kV and 1M (DC) systems.
Received new orders, prepared documentation, and assigned field personnel accordingly.
Senior Electrical System Dispatcher
2 Years 2 Months
City of Glendale Water and Power | 06.2003 - 08.2005
Coordinated emergency response efforts for power system outages, ensuring prompt service restoration.
Supervised and directed Real Time power system switching and generation dispatch via SCADA control.
Developed streamlined communication channels between field crews and management, improving response times during critical incidents.
Oversaw daily dispatch activities, prioritizing tasks based on urgency and resource availability to meet organizational goals.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Maintained updated and detailed records of calls in physical and electronic databases.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Ensured compliance with local, state, and federal regulations related to emergency communications.
Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Facilitated training for new dispatchers, improving team readiness and performance.
Improved dispatch system efficiency with the implementation of new scheduling software.
Enhanced team morale by fostering supportive and collaborative a work a supportive and collaborative work environment.
Coordinated emergency response efforts for water and power outages, ensuring prompt service restoration.
Trained new dispatchers on operational protocols and emergency communication procedures to enhance team efficiency.
Electrical System Dispatcher
2 Years 10 Months
City of Glendale Water and Power | 08.2000 - 06.2003
Coordinated emergency response operations to ensure timely service restoration for water and power outages.
Managed dispatch communications using advanced software systems to optimize resource allocation.
Developed training materials for new dispatch staff, enhancing onboarding efficiency and knowledge retention.
Led cross-departmental initiatives aimed at improving interdepartmental communication and operational workflows.
Mentored junior dispatchers, fostering a collaborative team environment and boosting overall performance standards.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Promoted culture of continuous improvement, leading to the the the adoption of advanced dispatch technologies.
Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Utilized dispatch SCADA software to perform Real Time power system switching operations.
Maintained updated and detailed records of calls in physical and electronic databases.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
System Controls and Protection Specialist
1 Year 7 Months
City of Glendale Water and Power | 01.1999 - 08.2000
Analyzed power system control and protection systems to enhance operational reliability and safety standards.
Conducted detailed inspections and testing of protective devices, ensuring compliance with industry regulations.
Analyzed protection systems to enhance operational reliability and safety standards.
Collaborated with cross-functional teams to assess risk management protocols and improve emergency response strategies.
Led training sessions on control and protection system operations for junior staff, promoting knowledge sharing and skill development.
Evaluated and upgraded system control and protection technology to optimize performance and reduce potential hazards in the field.
Prepared comprehensive reports on system performance metrics, driving strategic decision-making for infrastructure improvements.
Maintained accurate records of incidents and security measures implemented, ensuring comprehensive documentation was readily accessible for future reference.
Streamlined communication between Power System team members by utilizing efficient reporting methods that facilitated prompt action when necessary.
Participated in ongoing training opportunities to further develop skills in power system controls, protective relays and associated system equipment.
Data Systems Technician (CAREER BASE)
3 Years 9 Months
United States Navy, USN | 07.1985 - 04.1989
Managed configuration and performance of shipboard data systems (USQ-20V(b), NEC 1668) to ensure operational readiness.
Performed Real-Time troubleshooting on shipboard system equipment including computers, magnetic tape drives, key-set central multiplexers (KCMX), and various other peripheral equipment.
Performed component level troubleshooting on computer and associated peripheral equipment. Certified in 2M Solder and Repair by MOTU 5 (Naval Station, SD)
Oversaw Planned Maintenance Schedules for critical equipment, ensuring minimal downtime during operations.
Provided technical support for end-users, resolving issues related to system functionality or accessibility.
Worked closely with developers during system upgrades or integrations, ensuring proper testing procedures were followed prior to implementation.
Established secure data storage protocols, safeguarding sensitive information from unauthorized access.
Performed systems and data analysis using a variety of computer languages and procedures.
Collaborated with cross-functional teams to troubleshoot and resolve technical issues promptly.
Conducted routine audits to verify data integrity and compliance with Navy standards.
Developed and maintained system documentation for data management processes.
Education
Power System Operator - Power System Real Time Operation
LADWP Load Dispatcher Training | Sunland
Ranked in Top 1% of class
Relevant Coursework: Real Time Power System Operation including 34.5-kV, 138-kV, 230-kV, 500-kV and 1M VDC systems. Transmission, Generation, Interchange and Distribution Operations.
WECC Real Time System Operations - Real Time Power System Operations
Western Electricity Coordinating Council | Various Locations
Relevant Coursework: Power System Transmission, Generation, Interchange Scheduling & Distribution.
No Degree - Electrical Engineering
Rochester Institute of Technology | Rochester, NY
Dean's List: January 2005
4.0 GPA
Relevant Coursework: Power System Engineering & Applied System Protection
Naval Enlisted Classification Code: 1668 - Shipboard Naval Tactical Data Systems
USQ-20 V(b) Naval Tactical Data Systems | Mare Island, CA | 06-1985
Relevant Coursework: USQ-20V(b) shipboard Computer & Peripheral system maintenance and repair
UNIVAC CP-642A/B
UNIVAC 1218 CFU
UNIVAC KCMX
RD-358 Magnetic Tape Drive Unit
Data Systems Technician - Digital Computer Analysis And Troubleshooting
Data Systems Technician "A" School | CSTSC Mare Island, CA | 10-1984
Ranked in Top 5% of class (Class # 8431)
No Degree - US Naval Basic Training
US Naval Recruit Training Command Basic Training | Naval Training Center, San Diego, CA | 01-1984
Skills
SCADA systems
GIS mapping
Data management
Schedule management
Dispatch coordination
Dispatching field personnel
Emergency protocols
Regulatory compliance
Attention to detail
Multitasking and organization
Workflow prioritization
Decision-making
Problem-solving
Verbal and written communication
Microsoft Office
Active listening
Accomplishments
Supervised team of 3-5 staff members (GWP).
Used Microsoft Excel to develop Day-Ahead power system resource tracking spreadsheets (GWP).
Collaborated with team of 15 in the development of Dispatch Control Center Console Upgrade Project (GWP). Project was successfully completed, on time and under budget.
Certification
North American Electric Reliability Council - System Operator (Balancing, Interchange and Transmission Operations, No. BT200805012, awarded on 05/06/2008
North American Electric Reliability Council - System Operator (Balancing, Interchange and Transmission Operations, No. BT200306007, awarded on 06/10/2003
Western Electricity Coordinating Council - Interconnected System Operator, awarded on 04/11/2003
Tennessee Valley Public Power Authority - Protective Relay Training Program, awarded on 01/13/2000
Languages
Spanish
Limited Working
German
Elementary
Russian
Elementary
Timeline
System Load Dispatcher, Grid Operations
Los Angeles Department Of Water & Power
08.2005 - 02.2023Read More
Senior Electrical System Dispatcher
City of Glendale Water and Power
06.2003 - 08.2005Read More
Electrical System Dispatcher
City of Glendale Water and Power
08.2000 - 06.2003Read More
System Controls and Protection Specialist
City of Glendale Water and Power
01.1999 - 08.2000Read More
Data Systems Technician (CAREER BASE)
United States Navy, USN
07.1985 - 04.1989Read More
LADWP Load Dispatcher Training
Power System Operator from Power System Real Time Operation
Read More
Western Electricity Coordinating Council
WECC Real Time System Operations from Real Time Power System Operations
Read More
Rochester Institute of Technology
No Degree from Electrical Engineering
Read More
USQ-20 V(b) Naval Tactical Data Systems
Naval Enlisted Classification Code: 1668 from Shipboard Naval Tactical Data Systems
Read More
Data Systems Technician "A" School
Data Systems Technician from Digital Computer Analysis And Troubleshooting
Head of System Engineering and Commissioning at Power Technology Engineered SolutionsHead of System Engineering and Commissioning at Power Technology Engineered Solutions