Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Work Availability
Work Preference
Software
Languages
Interests
Websites
Timeline
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Paul Smillie

Paul Smillie

Jacksonville,FL

Summary

People Operations Manager with 15+ years of experience in high-growth environments, including Nike and leading digital agencies. Skilled in orchestrating cross-functional teams to optimize eCommerce strategies, significantly boosting client satisfaction across a $4M portfolio. Demonstrated history of driving operational excellence, implementing innovative solutions, and executing strategic initiatives to enhance customer engagement and revenue growth.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Managing Director and Project Manager

Anatta.io - Shopify Platinum Partner
Jacksonville, FL
09.2021 - 01.2025
  • Managed team of digital professionals, including Creative Directors, Tech Leads, Quality, and Project Managers
  • Developed relationships with key stakeholders to ensure successful digital strategy implementation
  • Led re-platforming of $1.5B enterprise client to Shopify Plus within 90 days, achieving critical milestones
  • Implemented NPS survey action plans, increasing employee satisfaction by 30% over six months
  • Facilitated over 100 Agile sprints, enhancing story velocity by 15+% through staff empowerment
  • Identified project risks and executed mitigation strategies using Agile and hybrid methodologies
  • Optimized processes with tools including Jira, Slack, Asana, Wrike, Trello, and Confluence

Digital Project Manager (Contract)

Nike World Headquarters
Beaverton, OR
12.2019 - 07.2020
  • Analyzed and optimized Nike product data, boosting eCommerce consumer engagement by 15+%
  • Enhanced product descriptions to emphasize key selling features, generating revenue increase of 5-15%
  • Deployed strategic SEO concepts for enterprise product data, creating sustainable business value

Small Business Owner

Self-Employed
San Juan Del Sur, Nicaragua
01.2015 - 12.2019
  • Launched travel hospitality business across Central America and U.S., serving over 200 clients
  • Oversaw daily operations, focusing on marketing, customer service, and financial management
  • Led staff recruitment, hiring processes, training sessions, and professional development programs

Strategic Partnerships Manager

Nike World Headquarters
Beaverton, OR
07.2013 - 07.2014
  • Analyzed operational processes to assess quality and productivity metrics, improving CSAT and NPS by 10+%
  • Implemented Smartsheet for customer service recovery, generating $200K in monthly savings
  • Collaborated with cross-functional team members to drive strategic initiatives and ensure accountability
  • Articulated project ideas to senior management, leading resource management, and issue resolution

PMO Executive Producer

Nike World Headquarters
Beaverton, OR
05.2012 - 07.2013
  • Led delivery teams for multiple eCommerce projects, achieving on-time and within-budget results
  • Spearheaded collaboration with senior leadership, producing three vision videos for Nike BOD funding decisions
  • Implemented financial chargeback services model, resulting in near-net-zero department operating budget

Category Commerce Manager

Nike World Headquarters
Beaverton, OR
02.2011 - 05.2012
  • Spearheaded social media product launches, generating multi-million-dollar revenues within minutes of release
  • Achieved 20% conversion increase and 40% lift in engagement through innovative merchandising strategies
  • Oversaw marketing initiatives that enhanced brand awareness and drove sales growth
  • Coached and mentored team members to elevate job performance, skills and professional development path

Director of Digital Asset Management

Nike World Headquarters
Beaverton, OR
05.2009 - 02.2011
  • Oversaw multidisciplinary team and managed third-party vendor for launching over 100K digital assets
  • Implemented Digital Asset Management (DAM) system, achieving 99% on-time delivery rate
  • Achieved 20% reduction in operational costs while maintaining quality standards

Education

Bachelor of Science - Business Administration and Sports Marketing

University of Oregon
Eugene, OR

Skills

  • eCommerce Strategy Development
  • Team Leadership
  • Cross-functional Collaboration
  • Project Management
  • Coaching and Mentoring
  • Strategic Thinking
  • Data-driven Decision Making
  • Stakeholder Management
  • Active Listening
  • Strategic Alignment
  • Customer-centric Mindset
  • MS Office, Jira, Slack, Confluence

Certification

  • Nike Milestone Award for customer service leadership during inaugural eCommerce launch of Nike.com
  • Nike Retail Maxim Team Award for helping scale the global eCommerce business to first $1B in revenue
  • Certified Scrum Master (CSM); issued Sept, 2021

Accomplishments

• Consistently exceeded client expectations across a $4M portfolio, achieving 8 quarters of referenceable client satisfaction
• Led re-platforming of $1.5B enterprise client to Shopify Plus within 90 days, overcoming major obstacles and achieving critical milestones
• Nike Milestone Award for customer service leadership during the eCommerce launch of Nike.com
• Nike Retail Maxim Team Award for helping to scale the global eCommerce business to the first $1B in revenue

Affiliations

Traveling foodie, yoga, group exercise, water activities, local volunteering, watching sporting events, and karaoke.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing4-day work weekPaid time offHealthcare benefits

Software

MS Office

Slack

MS Teams

Jira

Asana

Wrike

Trello

CRM

Miro

Google Workspace

Languages

English
Native language
Spanish
Elementary (A2)
A2

Interests

Travelling foodie

Yoga and group exercise

Water activities

Local volunteering

Watching sporting events

Karaoke

Timeline

Managing Director and Project Manager

Anatta.io - Shopify Platinum Partner
09.2021 - 01.2025

Digital Project Manager (Contract)

Nike World Headquarters
12.2019 - 07.2020

Small Business Owner

Self-Employed
01.2015 - 12.2019

Strategic Partnerships Manager

Nike World Headquarters
07.2013 - 07.2014

PMO Executive Producer

Nike World Headquarters
05.2012 - 07.2013

Category Commerce Manager

Nike World Headquarters
02.2011 - 05.2012

Director of Digital Asset Management

Nike World Headquarters
05.2009 - 02.2011

Bachelor of Science - Business Administration and Sports Marketing

University of Oregon