MS Office
People Operations Manager with 15+ years of experience in high-growth environments, including Nike and leading digital agencies. Skilled in orchestrating cross-functional teams to optimize eCommerce strategies, significantly boosting client satisfaction across a $4M portfolio. Demonstrated history of driving operational excellence, implementing innovative solutions, and executing strategic initiatives to enhance customer engagement and revenue growth.
• Consistently exceeded client expectations across a $4M portfolio, achieving 8 quarters of referenceable client satisfaction
• Led re-platforming of $1.5B enterprise client to Shopify Plus within 90 days, overcoming major obstacles and achieving critical milestones
• Nike Milestone Award for customer service leadership during the eCommerce launch of Nike.com
• Nike Retail Maxim Team Award for helping to scale the global eCommerce business to the first $1B in revenue
Traveling foodie, yoga, group exercise, water activities, local volunteering, watching sporting events, and karaoke.
MS Office
Slack
MS Teams
Jira
Asana
Wrike
Trello
CRM
Miro
Google Workspace
Travelling foodie
Yoga and group exercise
Water activities
Local volunteering
Watching sporting events
Karaoke