Paul Smith
Anthem,AZ
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
16
16
years of professional experience
Work History
Software Development Engineer
GoDaddy
03.2017 - 03.2024
- Designed scalable architecture for applications to easily accommodate future growth in user base or functionality expansion across 4 data centers.
- Enabled seamless data migration between systems by developing custom scripts and utilizing monitoring tools effectively.
- Improved system stability through rigorous debugging processes that identified root causes of issues quickly and efficiently addressed them before deployment deadlines were met.
- Partnered closely with product management to understand business requirements, translating them into technical specifications that met stakeholder expectations fully.
- Built databases and table structures for web applications.
- Resolved critical software issues, ensuring smooth functionality and minimizing downtime for users while providing 24 hour support with on-call duties.
Windows Systems Administrator
GoDaddy
03.2012 - 02.2017
- Enhanced system performance by implementing server updates and optimizing configurations.
- Reduced downtime by efficiently troubleshooting and resolving Windows server issues.
- Ensured data security with regular backups, disaster recovery planning, and implementation of access controls.
- Streamlined IT operations for increased productivity by automating routine tasks through PowerShell scripting.
- Maintained high availability of critical systems by proactively monitoring server health and promptly addressing potential issues.
- Managed environment of over 800 servers, including hypervisors and virtual machines.
Advanced Hosting Support
GoDaddy
02.2010 - 02.2012
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined troubleshooting processes for faster issue resolution and minimized downtime.
- Used ticketing systems to manage and process support actions and requests.
Inbound Technical Support Agent
IPOWER
07.2009 - 02.2010
- Enhanced customer satisfaction by providing timely and effective technical support for inbound inquiries.
Inbound Technical Support Agent
E4E Business Services
04.2008 - 05.2009
- Enhanced customer satisfaction by providing timely and effective technical support for inbound inquiries.
Education
Some College (No Degree) - Chemistry
SUNY At Albany
Albany, NYSkills
- System Administration
- Object-Oriented Programming
- API Development
- Program debugging
- DevOps principles
- Application design
- Web application development
- Software Architecture Design
- Git Workflow
- NET development
- Virtualization
- Microsoft ASPNET
Timeline
Software Development Engineer
GoDaddy
03.2017 - 03.2024
Windows Systems Administrator
GoDaddy
03.2012 - 02.2017
Advanced Hosting Support
GoDaddy
02.2010 - 02.2012
Inbound Technical Support Agent
IPOWER
07.2009 - 02.2010
Inbound Technical Support Agent
E4E Business Services
04.2008 - 05.2009
Some College (No Degree) - Chemistry
SUNY At Albany
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