Paul Sorezza
Tampa,FL
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
37
37
years of professional experience
Work History
Director of Operations
Depository Trust & Clearing Corporation
Tampa, Florida
04.1986 - 06.2023
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Coordinated activities between different departments to ensure successful completion of projects.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Bishop Ford
Brooklyn, NY06-1977
Skills
- Risk Mitigation
- Strategic Planning
- Leadership Training
- Operations Oversight
- Process Improvement
- Customer Service Management
- Staff Development
Accomplishments
- SIx Sigma Green Belt
- Member of Corporate Action Division
- Multiple Chairman Awards
- Created Customer Service Department in DTC
- Extensive Knowledge of Corporate Action Processing ( Reorg. Redemptions , Income)
- Built Corporate Action systems utilized by DTC mrmbers
Timeline
Director of Operations
Depository Trust & Clearing Corporation
04.1986 - 06.2023
High School Diploma -
Bishop Ford
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