Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Paul Soule

Sandusky,Michigan

Summary

Dynamic Service Advisor with a strong work ethic at VanAlstine Truck, recognized for exceeding customer satisfaction targets and enhancing sales through effective vehicle assessments. Proven ability to multitask and build lasting client relationships, leveraging exceptional listening skills and mechanical aptitude to drive service excellence and foster loyalty.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Advisor

VanAlstine Truck
09.2018 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.

Sales Manager

NAPA
06.2007 - 09.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Attended industry events and conventions to expain sales opportunities.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Education

High School Diploma -

SANDUSKY HIGH SCHOOL
Sandusky, MI

No Degree - Criminal Science

SAINT CLAIR COMMNITY COLLEGE
Port Huron, MI

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Price quoting
  • Service estimates
  • Listening skills
  • Data entry
  • Cost estimation
  • Mechanical aptitude
  • Order fulfillment

Accomplishments

  • Achieved A high level acomplishment through effectively helping with inventory maitence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ASE parts sale certification Training

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy helping others and giving back to the community
  • Backpacking and Hiking
  • Outdoor Recreation
  • Historical Exploration

Timeline

Service Advisor

VanAlstine Truck
09.2018 - Current

Sales Manager

NAPA
06.2007 - 09.2018

High School Diploma -

SANDUSKY HIGH SCHOOL

No Degree - Criminal Science

SAINT CLAIR COMMNITY COLLEGE

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Paul Soule