Paul Souli
West Fargo,ND
Summary
Adept at enhancing customer satisfaction and maintaining secure environments, I leveraged my problem-solving and security monitoring skills at US Embassy Burkina Faso. Known for reliability and professional demeanor, I significantly contributed to safety and service standards, fostering trust and efficiency without compromising on meticulous attention to detail and safety protocols.
Overview
17
17
years of professional experience
Work History
Gas Station Attendant
GAS DIESEL
08.2021 - 12.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
Unarmed Security Guard
US Embassy Burkina Faso
03.2008 - 07.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Trained new security personnel on security protocols and procedures, leading to more competent security team.
- Collaborated with other security team members to share information and strategies, fostering cohesive and effective security operation.
- Assisted guests and employees with directions and information, improving their overall experience on premises.
- Participated in ongoing security training to stay updated on best practices and emerging threats, improving personal and team effectiveness.
- Conducted safety drills to prepare team and occupants for emergency situations, enhancing preparedness and response capabilities.
- Provided escorts for individuals in need of additional security, ensuring their safety while on premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
GED -
Penn Foster Career School
Scranton, PA03-2025
Secondary School Diploma - Secondary School
Sabin Protestant Ouagadougou
Ouagadougou, Burkina Faso06-2000
Skills
- Customer service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Stocking
- Operating cash register
- Cash handling expertise
- Reliability and punctuality
- Punctual and reliable
- Heavy lifting
- Flexible schedule availability
- Fuel safety
- Patience and empathy
- Professional appearance
- Cleanliness and hygiene
- ID verification
- Payment processing
- Inventory maintenance
- Self-motivation and initiative
- Inventory counts
- Fuel pumping
- Security monitoring
- Emergency response readiness
- Fluids checking
- Opening and closing procedures
- Basic math
- Fuel handling safety
- Safety protocol
- Driving customer satisfaction
- Maintaining clean premises
- Gasoline sales transactions
- Critical thinking
- Good judgment
- Attention to detail
- Active listening
- Analytical thinking
- Equipment inspection
Languages
English
Professional Working
French
Full Professional
Timeline
Gas Station Attendant
GAS DIESEL
08.2021 - 12.2024
Unarmed Security Guard
US Embassy Burkina Faso
03.2008 - 07.2021
GED -
Penn Foster Career School
Secondary School Diploma - Secondary School
Sabin Protestant Ouagadougou
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