Analytical thinker, effective communicator, and collaborative team player with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop skills in the field. Recognized for a positive attitude and commitment to continuous personal and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Dining Services Director
Kisco Senior Living
09.2024 - 05.2025
Directed the Front of the House Operations of the Independent & Assisted Living Restaurants day-to-day operations
Managed team of 40+ employees including hiring, training, scheduling, and disciplinary actions.
Monitored food production and corrected issues in preparation, portioning, or other areas.
Strengthened controls to minimize waste and reduce costs.
Hired, trained and directed 40-person team of dining services professionals.
Maintained exceptional standards of safety and sanitation in all areas.
Handled all administrative work including ordering, comment cards, menu design, payroll, daily/weekly meetings, and creating/implementing SOP’s.
Kept inventory levels in line with expected demands.
Restaurant General Manager / F&B Manager
Pyramid Hotel Group / Driftwood Hospitality
05.2015 - 08.2024
Worked for Pyramid Hotel Group until property sold and Driftwood took over.
Managed team of 30+ employees including hiring, training, scheduling, and disciplinary actions.
Started as the Breakfast Restaurant Manager and promoted numerous times including 9 months as an Assistant Banquet Manager before becoming the Restaurant General Manager in 2020.
Managed a lobby bar/restaurant, Starbucks, and In-room dining while following all Hilton and Starbucks standards.
Launched the Driftwood Beverage Program, introducing specialty cocktails, and a refined selection of beer, wine, and spirits to meet the hotel’s business cliental while maintaining the targeted alcohol & food costs at two different properties.
Handled all administrative work including ordering, menu creation & design, payroll, daily/weekly meetings, and creating/implementing SOP’s.
Maintained or exceeded Hilton standard SALT Scores each year in all areas for guest satisfaction.
Awarded Manager of the Year for the Hilton North Hills 2022 and multiple Manager of the Quarter.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reviewed and set pricing on Alcohol and Starbucks products.
Purchased food, beverages, equipment, and supplies through various vendors.
Education
Bachelor of Science - Biology
Western Michigan University
Kalamazoo, MI
06.2014
Skills
Financial management
Proficient with POS systems
Spirit menu Development
Food presentation
TIPS certified
Banquet setups
Extensive knowledge of ABC laws and regulations
Canva for in-house promotions
Barista
Serve Safe Certified
Skilled in Microsoft Office applications
Department management
Meal planning
Menu development
Sanitation standards
Hobbies and Interests
Photography, hiking, sports, philosophy, art, nature, cinema, music