Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Paul St.Clair

Vinton,VA

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

General Manager

Austin's Appliance
04.2023 - Current
  • Orchestrate seamless integration of new ownership and business operations
  • Cultivate and strengthen existing customer relationships while also pursuing new business opportunities to increase customer base
  • Achieve 15% surge in sales during first year of new ownership, culminating in $2.7 million in revenue
  • Manage and coordinate daily operations, encompassing customer relations, procurement, and inventory management, to ensure efficient and productive functioning of business.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manager

Vinton Appliance Center
10.2005 - 04.2023
  • Oversee and manage all customer relations, purchasing, and inventory management operations, ensuring seamless day-to-day functioning of organization
  • Maintain proficiency in all brand training offerings
  • Work closely with customers at every stage of project, from initial consultation to final execution, and involve them in all planning phases.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales by 30%
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant Manager

Lowe's
02.2000 - 10.2005
  • Held responsibility for management and guidance of 115 team members, spanning across 4 departments, to achieve business objectives
  • Ensure continuous availability of products to meet customer demand for store with $26 million in annual revenue
  • Trained and developed team members to assume management roles and responsibilities.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

William Byrd High School

Skills

  • Advertising and marketing
  • P&L Management
  • Business Development
  • Account Management
  • Staff Supervision
  • Inventory Control
  • Proficient in Microsoft Office Suite
  • Sales expertise

Volunteer Experience

Bank of Botetourt Advisory Board -January 2021-Current

  • Community Relations
  • Financial Planning
  • Advertising
  • Sponsorships/Scholarships


Vinton Rescue Squad Board of Directors- January 2022-Current

  • Community Relations
  • Financial Planning
  • Strategic Planning

Timeline

General Manager

Austin's Appliance
04.2023 - Current

General Manager

Vinton Appliance Center
10.2005 - 04.2023

Assistant Manager

Lowe's
02.2000 - 10.2005

High School Diploma -

William Byrd High School

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Paul St.Clair