Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Paul Steiner

Lehigh Acres,FL

Summary

Dynamic retail professional with extensive experience at Abercrombie & Fitch, excelling in employee training and customer service. Dedicated and proven to be efficient at enhancing sales through effective visual merchandising and team-building. Recognized for conflict resolution skills, and for showing up with a positive attitude, driving operational success, and fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Abercrombie & Fitch
Estero, FL
05.2023 - Current
  • Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolve customer inquiries and complaints requiring management-level escalation.
  • Recruit and train new employees to meet job requirements.
  • Assign work and monitor the performance of project personnel.
  • Delegate work to staff, setting priorities, and goals.
  • Complete thorough opening, closing, and shift-change functions to maintain operational standards each day.
  • Create reports on sales trends, inventory levels, and financial data.

Key Holder

Abercrombie & Fitch
Estero, FL
07.2021 - 05.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.

Brand Representative

Abercrombie & Fitch
Estero, FL
03.2020 - 06.2021
  • Provided exceptional customer service to enhance brand reputation.
  • Engaged with potential customers, providing product information and answering queries.
  • Used consultative sales techniques to uncover customer questions and needs.
  • Put together eye-catching displays to attract potential customers and encourage questions.

Education

Bachelor of Arts -

Florida Gulf Coast University
Fort Myers, FL
06-2026

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL
12-2022

High School Diploma -

East Lee County High School
Lehigh Acres, FL
05-2018

Skills

  • Employee training
  • Customer service
  • Visual merchandising
  • Team building
  • Conflict resolution
  • Sales analysis
  • Effective communication
  • Reliability
  • Positive attitude
  • Computer skills

Affiliations

  • In 2024, I partnered with the Sanibel-Captiva Conservation Foundation to help propagate and plant mangrove trees in Sanibel, Florida.

Accomplishments

  • In 2024, I was nominated by several of my co-workers and superiors at Abercrombie & Fitch for the Stories of Empowerment Program. This program was a chance for select employees company-wide to be commended for their impact in creating a great work environment and comfortable atmosphere.

Timeline

Assistant Manager

Abercrombie & Fitch
05.2023 - Current

Key Holder

Abercrombie & Fitch
07.2021 - 05.2023

Brand Representative

Abercrombie & Fitch
03.2020 - 06.2021

Bachelor of Arts -

Florida Gulf Coast University

Associate of Arts -

Florida SouthWestern State College

High School Diploma -

East Lee County High School

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Paul Steiner