Paul Stolz
Stony Point,NY
Summary
Proactive Manager of Homeless Programs with extensive experience in enhancing client satisfaction through effective case management and streamlined service delivery. Skilled in staff training, conflict resolution, and strategic planning, driving continuous improvement and community engagement. Brings strong organizational skills and a focus on optimizing workflow processes. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
35
35
years of professional experience
Work History
Manager Homeless Programs
VA Hudson Valley Health Care System
07.1989 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Championed continuous improvement efforts within the organization, encouraging staff members to identify opportunities for positive change in service delivery processes.
- Streamlined documentation processes, reducing paperwork burden for staff while maintaining compliance with regulatory requirements.
- Reduced caseload backlog by optimizing workflow processes and prioritizing high-need cases.
- Developed partnerships with local organizations to offer additional resources and services to clients, expanding the scope of support provided.
- Enhanced client satisfaction by implementing effective case management strategies and streamlining service delivery.
- Evaluated program effectiveness using data-driven approaches, leading to improved service delivery outcomes.
- Conducted performance evaluations for social work staff members, identifying areas of strength as well as opportunities for growth and improvement.
- Mentored junior social workers, providing guidance on best practices and professional development opportunities.
- Increased community engagement through organizing outreach events and promoting available resources for families in need.
Education
Masters Social Work -
Columbia University School of Social Work
NY, NY05.1989
Bachelor of Science - Social Work
Dominican University
Orangeburg, NY06.1988
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Project Management
- Performance Management
- Policy Implementation
- Performance Evaluations
- Customer Service
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Excellent Communication
- Organizational Skills
Timeline
Manager Homeless Programs
VA Hudson Valley Health Care System
07.1989 - Current
Masters Social Work -
Columbia University School of Social Work
Bachelor of Science - Social Work
Dominican University
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