Paul Stoms
Manager
Sicklerville,NJ
Summary
To successfully operate a position with an established company Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dynamic Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
38
38
years of professional experience
Work History
Sales Representative Team Leader
Mattress Warehouse Usa
07.2023 - Current
- Led sales team to achieve quarterly targets through strategic training and mentorship initiatives.
- Implemented new sales techniques, enhancing team performance and client engagement strategies.
- Analyzed market trends to identify opportunities for growth and improve product positioning.
- Collaborated with marketing to develop promotional campaigns that increased customer acquisition rates.
- Cultivated strong relationships with key clients, driving repeat business and enhancing customer satisfaction.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
Manager in Training
The Vitamin Shoppe
12.2022 - 07.2023
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of 4-person team completing sales and making KPI, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with mentoring staff and key holders.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on product knowledge and customer service best practices.
Manager
Uhaul Inc
12.2016 - 12.2022
- Interviewing job applicants and evaluated worker performance to recommend personnel actions such as hiring, retention, promotion, transfer and dismissal of workers
- Ordering merchandise for store on a daily basis
- Helped with recorded delivery of merchandise, compared record with merchandise ordered and reported discrepancies to control costs and maintain correct inventory levels
- Prepared weekly basis sales and inventory reports.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Directed staff and managed annual capital budget.
- Successfully resolved multiple customer complaints with a high volume location of 500 customers a month
Printing Press Operator
Garrison Printing
04.2003 - 12.2016
- Operated various printing presses, ensuring optimal performance and minimal downtime.
- Monitored print quality, conducting regular inspections for color accuracy and consistency.
- Trained and mentored junior operators on equipment operation and safety protocols.
- Collaborated with production team to streamline workflows and enhance efficiency in printing processes.
- Implemented maintenance schedules, reducing equipment malfunctions and extending machinery lifespan.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Improved color consistency across print runs by conducting thorough quality control checks.
- Enhanced printing efficiency by performing regular maintenance and troubleshooting on printing press equipment.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Manager
Heritages Dairy Inc
04.1997 - 04.2003
- Maintaining and reviewing financial transactions and monitoring budget to ensure efficient operation, and ensured expenditures stayed within budget limitations
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Structuring and maintained store functions and inventory was done on daily basis
- Training workers in store policies, department procedures and job duties.
- Planned and implemented team projects to accomplish objectives.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Devised processes to boost long-term business success and increase profit levels.
- Managed 800 calls per month including, but not short of complaints and resolutions with high success
C Class Mechanic
Bill's Auto Repair
01.1991 - 04.1997
- Diagnosed and repaired complex mechanical issues in various vehicle makes and models.
- Conducted routine maintenance services, ensuring optimal vehicle performance and safety.
- Mentored junior mechanics, enhancing team skills and promoting best practices in repairs.
- Implemented process improvements, reducing turnaround time for vehicle servicing.
- Collaborated with parts suppliers to ensure timely availability of necessary components for repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
Store Manager
Kmart
07.1987 - 04.1991
- Directed daily store operations, ensuring optimal customer service and efficient inventory management.
- Mentored staff, enhancing team performance through training and development initiatives.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and employee engagement.
- Analyzed sales trends to drive merchandising decisions and improve product placement strategies.
- Fostered strong vendor relationships, negotiating favorable terms and ensuring timely product availability.
- Developed and executed marketing campaigns to increase foot traffic and enhance brand visibility within the community.
- Oversaw compliance with health and safety regulations, maintaining a safe shopping environment for customers and employees.
- Streamlined operational processes, improving efficiency in stock management and customer checkout experiences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Masters - Industrial Psychology
Calvary Grace
Gloucester County07.1991
High School Diploma -
Clearview Regional High School
Mullica Hill, NJ07.1987
Skills
- Managing Terminations
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Technical Proficiency
- Employee Coaching and Motivation
- Managing Employee Relations
- Staff Management
- Managing Operations and Efficiency
- P&L Oversight
- Cast and Crew Supervision
Timeline
Sales Representative Team Leader
Mattress Warehouse Usa
07.2023 - Current
Manager in Training
The Vitamin Shoppe
12.2022 - 07.2023
Manager
Uhaul Inc
12.2016 - 12.2022
Printing Press Operator
Garrison Printing
04.2003 - 12.2016
Manager
Heritages Dairy Inc
04.1997 - 04.2003
C Class Mechanic
Bill's Auto Repair
01.1991 - 04.1997
Store Manager
Kmart
07.1987 - 04.1991
Masters - Industrial Psychology
Calvary Grace
High School Diploma -
Clearview Regional High School