Paul Sullivan
WENONAH
Summary
Adept at elevating pool maintenance standards, I leveraged my expertise in chemical balancing and team leadership at Aquatic Management Systems to enhance service satisfaction. Skilled in both mechanical troubleshooting and fostering customer loyalty, I consistently ensure aquatic excellence, driving a notable increase in client retention and safety compliance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Swimming Pool Technician
Waterscapes
04.2024 - Current
- Completed basic maintenance and repairs to keep pools functioning properly.
- Managed pool and facility hygiene, equipment upkeep, pump operation, and chemical levels.
- Maintained pool surrounding areas in neat and clean fashion.
- Checked and corrected pool water levels.
- Sampled water to evaluate chemistry and added correct chemicals to return balance.
- Handled dangerous chemicals and testing materials safely and according to established procedures.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Maintained pool buildings and outdoor swimming pools for seasonal activities.
Swimming Pool Service Manager
Aquatic Management Systems
06.2007 - 05.2012
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved customer complaints in professional and timely manner.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Mastbaum Vo-Tech
Philadelphia, PA06-1985
Skills
- Liner maintenance
- Controls management
- Leak detection
- Water testing
- Basic repair skills
- Pool maintenance
- Pool cleaning
- Water sampling
- Mechanical troubleshooting
- Pressure testing
- Plumbing repair
- Chemical handling
- Electrical work
- Lighting installation
- Equipment Repair
- Energy efficiency
- Maintenance skills
- Valid Driver's license
- Automation systems
- Chemical balancing
- Water analysis
- Chlorine level optimization
- Filter replacement
- Equipment installation
- Schedule coordination
Timeline
Swimming Pool Technician
Waterscapes
04.2024 - Current
Swimming Pool Service Manager
Aquatic Management Systems
06.2007 - 05.2012
High School Diploma -
Mastbaum Vo-Tech
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