Paul Suttles
Phoenix,AZ
Summary
Dynamic customer service professional with a proven track record at The Home Depot Inc, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and mentoring new associates. Skilled in data entry and conflict resolution, consistently achieving high performance evaluations while fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Construction Associate
The Home Depot Inc
03.2025 - Current
- Provided exceptional customer service by assisting customers in selecting and purchasing lumber and building materials based on their specific needs
- Maintained a thorough knowledge of different types of building materials and lumber, including hardwoods, softwoods, and engineered wood products
- Collaborated with contractors and builders to understand project requirements and recommend appropriate lumber materials
- Assisted customers with loading and unloading lumber materials using forklifts or other equipment while ensuring safety protocols were followed
- Managed inventory levels by conducting regular stock checks, placing orders for replenishment, and organizing the storage area efficiently
- Demonstrated expertise in cutting lumber to precise measurements using saws or other cutting tools as per customer specifications
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of satisfaction and repeat business
- Informed customers about product features, benefits, warranties, installation guidelines, maintenance requirements, etc
- Fostered a positive work environment by supporting teamwork among colleagues through effective communication and collaboration
- Mentored new sales associates by providing training on product knowledge, sales techniques, customer service best practices
- Collaborated with the purchasing department to ensure an adequate supply of popular lumber products based on historical sales data
Customer Service Representative
Bewitching Axolotl
11.2022 - Current
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and loyalty.
- Assisted in training new team members on customer service protocols and best practices.
- Organized merchandise displays to enhance product visibility and drive customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to streamline restocking processes, improving overall efficiency.
- Conducted regular audits of merchandise to maintain quality standards and compliance with company policies.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
Customer Service and Sales Representative
Green Source Partners
03.2021 - 08.2023
- Cultivated strong relationships with clients to understand their needs and drive satisfaction.
- Delivered product presentations highlighting features and benefits, enhancing customer engagement.
- Collaborated with cross-functional teams to develop strategies for increasing market share.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Mentored new associates on best practices for customer engagement and sales techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Consistently earned 96%+ performance evaluations, including the sole 100% score among all associates.
Customer Service and Security
Trident Security Services, Inc.
09.2014 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Dobson High School
Mesa, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
Accomplishments
- Consistently earn high performance evaluations, including the sole 100% score among all associates.
- Won the Employee of the Month award in October 2025.
Timeline
Construction Associate
The Home Depot Inc
03.2025 - Current
Customer Service Representative
Bewitching Axolotl
11.2022 - Current
Customer Service and Sales Representative
Green Source Partners
03.2021 - 08.2023
Customer Service and Security
Trident Security Services, Inc.
09.2014 - 08.2023
High School Diploma -
Dobson High School