Paul Suwada

Account Manager & Project Coordinator

Environetics Group Architects

11.2015 - 06.2024

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Streamlined internal processes for better efficiency in account management tasks.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Developed and maintained strong working relationships with professionals within assigned territory.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Met existing customers to review current services and expand service opportunities.
Contributed to team objectives in fast-paced environment.
Presented professional image consistent with company's brand values.
Served customers with knowledgeable, friendly support at every stage of project execution.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Created job files for each project and maintained current data in each file (accounting, contract agreements, financial metrics)
Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which were seamlessly incorporated into existing/new projects being undertaken by the company.
Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Tracked hours and expenses to keep project on task and within budgetary parameters.
Assisted with onboarding newly hired staff members and coached on task prioritization.
Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Kept corporate and client information confidential, adhering to data safety measures.
Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
Photocopied, distributed and emailed documents to project managers.
Streamlined project management processes by implementing new organizational tools and software.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Analyzed project performance data to identify areas of improvement.
Arranged travel and accommodation for team members and project partners.
Resolved conflicts among team members or external parties effectively, maintaining a harmonious working environment conducive to achieving goals efficiently.
Strengthened team cohesion by promoting open communication channels between departments involved in projects.
Mentored junior staff members on project management best practices, contributing to their professional development and growth within the organization.
Championed change management efforts, helping teams adapt to new processes or technologies smoothly while minimizing disruptions to ongoing work and accounting.
Conducted post-project evaluations to identify successes as well as areas needing improvement for future endeavors.
Managed budgets to ensure projects were completed within financial constraints, maximizing return on investment.
Reported regularly to managers on project budget, progress, and technical problems.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Developed systems and procedures to improve operational quality and team efficiency.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Directed initiatives to improve work environment, company culture or overall business strategy.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Devised processes to boost long-term business success and increase profit levels.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Processed employee expense reports quickly to prevent delays in payouts.
Coordinated travel arrangements for staff members.
Improved operation procedure between IT provider and end-users.
Reduced operational risks while organizing data to forecast performance trends.
Reduced budgetary expenditures by effectively modifying contracts with ownership for more advantageous terms.
Increased employee data accuracy and accountability by developing timesheet management programs with contract specific deliverables and budget specifics.
Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks when necessary.
Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payment allocations with Controller.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Prepared itemized summaries, accurate invoicing and recorded amounts due for services rendered.
Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
Maximized revenue potential by identifying and resolving under-billed accounts.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
Generated monthly billing and posting reports for management review.
Processed vendor and supplier payments on weekly basis.

Summary

Overview

Work History

Account Manager & Project Coordinator

Education

Bachelor of Science - Business Management

Skills

Interpersonal Relations

Languages

Timeline

Account Manager & Project Coordinator

Bachelor of Science - Business Management

Similar Profiles

Monique BrummerMonique Brummer

Gerry J. ChenGerry J. Chen

SMIT NAVINBHAI PATELSMIT NAVINBHAI PATEL

Jasmine FelicianoJasmine Feliciano

Roy GandonRoy Gandon