Paul Swarts
Port Orange,FL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Desktop Support Specialist
Volusia County School District
09.2022 - Current
- Enhanced system performance by implementing regular software updates and hardware maintenance.
- Increased user satisfaction with desktop systems by providing timely, effective support.
- Collaborated with cross-functional teams to resolve complex IT issues and improve overall efficiency.
- Managed inventory of IT equipment to ensure necessary tools were available when needed.
- Contributed to IT department initiatives for new technology rollouts and system upgrades, supporting seamless transitions for endusers.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and VCS policies.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Specialist
Sparton Corporation
07.2020 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Technician
Robert Half Technologies
03.2018 - 07.2020
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPN.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Technology Management
Herzing University
Online12.2024
Associate of Science - Network Administration W/Wireless Technology
Florida Technical College
DeLand04.2014
Skills
- Technical support expertise
- Active Directory Management
- Ticketing system proficiency
- Backup and Restore
- Remote Desktop Support
- Help Desk Experience
- Operating System Knowledge
- Software Installation
- Network Connectivity
- Wireless Networking
- Windows Server Administration
- Application support
- Printer Support
- Server Hardware Maintenance
- DNS Management
- Training and mentoring
- System Configuration
- Vendor Relations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Microsoft Windows and Office
- Organizational Skills
- Active Listening
Timeline
Desktop Support Specialist
Volusia County School District
09.2022 - Current
IT Support Specialist
Sparton Corporation
07.2020 - 09.2022
IT Support Technician
Robert Half Technologies
03.2018 - 07.2020
Bachelor of Science - Technology Management
Herzing University
Associate of Science - Network Administration W/Wireless Technology
Florida Technical College
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