Operations and Launch Management Professional experienced in leading cross-functional teams in high-volume, fast-paced environments. Achieved efficiency and accountability through strategic planning, stakeholder alignment, and scalable workflow development. Focused on process improvement and risk management to enhance team execution and resolve complex issues.
Work History
Launch Sr. Manager (AR Sortable)
5 Years 2 Months
Amazon | 08.2021 - Current
Developed scalable workflows aligned with Amazon standards for quality, speed, and customer satisfaction.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Led cross-functional initiatives to improve operational efficiency and process consistency across business functions.
Monitored key operational metrics to identify gaps and implement corrective action plans.
Partnered with senior stakeholders to resolve complex issues and prioritize strategic business decisions.
Evaluated business performance trends to guide planning, resource allocation, and continuous improvement.
Directed performance reviews and coached managers to strengthen team execution and accountability.
Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Developed performance dashboards to monitor KPIs and identify process gaps across workflows.
Led cross-functional initiatives to improve operational efficiency and align execution with business priorities.
Sr. Regional Launch Manager (L6 - AR Sortable)
5 Years 5 Months
Amazon | 03.2016 - 08.2021
Orchestrated cross-functional launch plans across operations, product, and engineering teams.
Managed readiness reviews, resolving dependencies before scheduled go-live dates.
Built launch trackers to monitor milestones, risks, and deliverables.
Coordinated stakeholder communications to align priorities and unblock execution.
Standardized launch documentation for clear handoffs and issue resolution.
Led process improvements that increased launch consistency and reduced rework.
Evaluated launch risks and implemented contingency plans for critical gaps.
Managed end-to-end product launches, ensuring timely delivery and seamless integration across all channels.
Conducted post-launch evaluations to identify areas for improvement and apply lessons learned in future projects.
Developed and executed successful launch strategies for multiple products, resulting in increased market share and brand recognition.
Launch Manager (L5 - AR Sortable)
7 Months
Amazon | 09.2015 - 04.2016
Led cross-functional launch plans, aligning operations, product, and engineering teams on readiness milestones.
Orchestrated launch risk assessments, escalating blockers and driving mitigation plans before go-live.
Developed launch playbooks, standardizing checklists, dependencies, and ownership across stakeholders.
Coordinated readiness reviews, validating process, tooling, and support coverage for new releases.
Implemented a structured framework for product launches, increasing predictability of outcomes and reducing risk.
Improved overall customer satisfaction levels by implementing a robust pre-emptive support plan during the initial stages of the launch cycle.
Area Manager (L5)
1 Year 6 Months
Amazon | 03.2014 - 09.2015
Led daily fulfillment operations, balancing safety, quality, and productivity targets across assigned shift.
Monitored labor allocation, workflow priorities, and staffing adjustments to maintain throughput.
Analyzed operational metrics to identify bottlenecks and drive corrective actions.
Coached associates on standard work, process compliance, and continuous improvement expectations.
Supply Chain Manager
8 Years 7 Months
Nestle | 08.2005 - 03.2014
Led end-to-end supply planning across demand, production, and distribution networks to improve service continuity.
Aligned S&OP processes with sales, operations, and procurement teams to balance supply and demand.
Optimized inventory policies to reduce stockouts, overstock risk, and working capital exposure.
Directed supplier performance reviews to strengthen delivery reliability, quality, and escalation response.
Analyzed SAP data and planning reports to identify constraints, forecast gaps, and process improvement opportunities.
Coordinated logistics execution with warehousing and transport partners to support on-time customer fulfillment.
Implemented continuous improvement initiatives across supply chain workflows to increase efficiency and consistency.
Oversaw demand planning, purchasing, and logistics.
Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
Education
Master of Science - Supply Chain
Michigan State University | East Lansing, MI | 03-2014
Bachelor of Arts - Industrial Engineering
Louisiana State University | Baton Rouge, LA | 05-2001