Paul Tacheny
Loan Administration Manager
Cottage Grove,MINNESOTA
Summary
Experienced Loan Manager with over twenty years of experience in mortgage industry, a vast majority of that time in a leadership role. Excellent reputation for improving processes, coaching and mentoring, and improving customer satisfaction. Seven years of prior military experience instilled a great amount of discipline and leadership qualities within me. These qualities have provided me with optimal skillsets to utilize in my daily managerial duties.
Overview
20
20
years of professional experience
Work History
Lending Operations Associate Manager (LO)
Wells Fargo Home Mortgage
Minneapolis, MN
11.2009 - Current
- Manager since February 2020. Previously Work Director 2011 to 2020, Loan Processor 2009 to 2011.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Vast experience with problem solving and resolution of customer complaints.
- Consistently contribute leadership, coaching, and team building guidance to my team, resulting in a highly engaged, energetic, and high producing work environment.
- On a daily basis I interact with our leadership team and provide constructive input and solutions.
- Analytical background. I am adept at reviewing data, understanding trends, and using that data to provide and implement process improvements.
- Consistently finish projects ahead of schedule. I am readily able to adapt to changing process flows and variable, fast paced work environments.
Branch Manager
Mortgage & Investment Consultants
Cottage Grove, MN
01.2007 - 10.2009
- Assessed employee performance and developed improvement plans.
- Implemented service improvements to enhance sales cycle.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Examined customer loan applications for loan approvals and denials.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Identified partnership opportunities and established favorable business connections.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Branch Manager
Five Star Mortgage Inc
Cottage Grove, MN
10.2002 - 01.2007
- Managed a staff of 15-20 employees at three locations at various times.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Assessed employee performance and developed improvement plans.
- Established and fostered relationships with various vendors including wholesale and correspondent lenders, title companies, etc.
- Examined customer loan applications for loan approvals and denials.
- Was responsible for approving loans utilizing Fannie Mae Desktop Underwriter, Freddie Mac Loan Prospector, as well as many other proprietary underwriting engines.
- Originated residential mortgages, including conforming, FHA, VA, non-conforming, home equity, subprime, and alt-A products.
Education
Associate of Arts - Electronics
Brown College
Minneapolis, MN 05.2001 -
Skills
- Teambuilding
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Fostering a diverse and inclusive team environment
Military
MN National Guard- Communications Specialist
Timeline
Lending Operations Associate Manager (LO)
Wells Fargo Home Mortgage
11.2009 - Current
Branch Manager
Mortgage & Investment Consultants
01.2007 - 10.2009
Branch Manager
Five Star Mortgage Inc
10.2002 - 01.2007
Associate of Arts - Electronics
Brown College
05.2001 -