Paul Tatu
Tonawanda,NY
Summary
Dynamic and results-oriented professional with proven expertise in workplace safety and relationship building. At Sumitomo Rubber USA, led initiatives that streamlined assembly processes, enhancing team productivity and efficiency. As a Team Leader at Wegmans, excelled in high-stress situations, significantly improving customer loyalty and operational success. Skilled in machine operation and adept at fostering positive customer and team relationships.
Overview
17
17
years of professional experience
Work History
General Production Worker
Sumitomo Rubber USA
09.2017 - 11.2024
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Followed safety procedures and guidelines to maintain safe working environments.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Streamlined assembly processes for increased efficiency, utilizing various tools and machinery as required.
- Met production targets and tight deadlines by collaborating closely with team members.
Customer Service Representative, Team Leader
Wegmans
10.2007 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree - Accounting
Niagara County Community College
Sanborn, NYHigh School Diploma -
Kenmore East High School
Tonawanda, NY06-2009
Skills
- Workplace safety
- Reliability and punctuality
- Hand tool proficiency
- Machine operation
- Time management
- Decision-making
- Relationship building
Timeline
General Production Worker
Sumitomo Rubber USA
09.2017 - 11.2024
Customer Service Representative, Team Leader
Wegmans
10.2007 - 09.2017
No Degree - Accounting
Niagara County Community College
High School Diploma -
Kenmore East High School
Similar Profiles
Lucretia MccrearyLucretia Mccreary
Machine Operator at Sumitomo Rubber USAMachine Operator at Sumitomo Rubber USA
Sherrel TaylorSherrel Taylor
Press Operator at Sumitomo Rubber USAPress Operator at Sumitomo Rubber USA
Randall Clark IIRandall Clark II
Journeyman Machine Repairman at Sumitomo Rubber USAJourneyman Machine Repairman at Sumitomo Rubber USA
Griffin MooreGriffin Moore
Motorcycle Tire Inspector at Sumitomo Rubber USAMotorcycle Tire Inspector at Sumitomo Rubber USA
Catherine LewisCatherine Lewis
Receptionist at Lenahan DermatologyReceptionist at Lenahan Dermatology