Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Paul Taylor

Liberty,KY

Summary

Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 26 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

General Manager

Franklin Chevrolet GMC
11.2011 - Current
  • Developed and implemented strategies to increase sales by 21% and profitability by 38%.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Developed and maintained relationships with customers through account development
  • Reported issues to higher management with great detail
  • Implemented business strategies, increasing revenue and effectively targeting new markets

Service Writer

Bob Allen Chevrolet Buick Chrysler Dodge Jeep
04.2010 - 11.2011
  • Responded to customer calls and emails to answer questions about products and services.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Consulted with customers to assess service requirements and produce accurate orders.

Education

High School Diploma -

Wayne County High School
Monticello, KY
06.1993

Skills

  • Sales Planning and Implementation
  • Team Leadership
  • Performance Analysis
  • Staff Development
  • Inventory Control
  • Financial Document Control
  • Leadership and Supervision with Training Skills
  • Salary Structure
  • Sales Expertise along with Coaching and Mentoring Expertise
  • Sales Promotion
  • Sales Team Development
  • Marketing and Negotiation
  • Dealership Management

Accomplishments

    I started in the car business in September of 1997. I have held many positions throughout my years in this business. From Sales, Service Writer, Service Manager, Finance Manager, Sales Manager, to General Manager. I have obtained many different skills throughout my career and have trained employees in many different positions. Most of which have gone on to be promoted to higher positions. I have gained solid customer relations experience in consumer and commercial markets. I have also had the experience of managing multiple employees and multiple departments in my time and positions over the years.

References

I can provide multiple references on request.

Timeline

General Manager

Franklin Chevrolet GMC
11.2011 - Current

Service Writer

Bob Allen Chevrolet Buick Chrysler Dodge Jeep
04.2010 - 11.2011

High School Diploma -

Wayne County High School
Paul Taylor