Paul Thompson

AI Strategy & Innovation:

• Advised enterprise clients on GenAI-driven transformation, spanning employee assistance, workflow automation, and intelligent digital services.
• Conducted technical and business feasibility analysis to align LLM applications with organizational value.
• Designed AI-powered concepts for autonomous enterprise models and enhanced user experiences.

Platform Strategy & Leadership:

• Established and scaled a team of 60 Product Managers within 6 months, building Nike Corporate Functions Technical Product function from scratch.
• Led $60M modernization of Financial Services, HR, and Legal SaaS platform products to drive globalization, efficiency, and scalability.

AI & Digital Innovation:

• Delivered financial planning platform with ML models in US and EU, improving automation and accuracy by 300%.
• Launched HR platform using Generative AI and ServiceNow automation; realized $200M business case, Reduced costs by 30% and increased uNPS by 20 points.
• Created vision and strategy for unified digital platform with AI agent assistant (Victoria); consolidated 20 tools into a super app, driving $250M annual savings and 300% efficiency boost.
• Established global AI Lab to identify product opportunities, business cases, define LLM interoperability standards, build AI prototypes, drive cost-saving initiatives.

Product Operations & Execution:

• Led product teams in defining, standardizing, and implementing data-driven product management practices.
• Built Product Scorecards across 60 products with live KPI tracking for investment decision-making.
• Integrated advanced analytics tools (Pendo, Looker) to drive user insights and alignment business with opportunities
• Reduced time-to-market by 25% through consolidated backlogs and cross-team prioritization.

Team Development & Governance:

• Mentored product team in customer-centric product discovery and delivery.
• Embedded double diamond user experience frameworks and best-in-class product design principles.

API Platform & Product Strategy:

• Led a 3-year API platform strategy for 25M customers, driving £1B in business growth through API channel.
• Managed complex roadmaps balancing regulatory and strategic priorities across multiple functions.
• Reported progress and OKRs weekly to the CEO, aligning platform strategy with executive priorities.

Developer Experience & Adoption:

• Collaborated with design and engineering to deliver an award winning and outstanding developer experience and documentation; boosted developer adoption by 20% and reduced partner API integration time by 25%.
• Secured £13M investment to scale API platform into a B2B finance marketplace, partnering with Amazon, Visa, and British Airways.

Innovative API Products:

• Co-created BNPL API product with Amazon; positioned Barclays as a digital financing leader with £1B business case over 5 years.
• Developed Open Banking API suite, including a PCI-DSS-compliant gateway projected to generate £1B annually in acquiring/card payments.
• Collaborated with payment stakeholders to unify payments into a single API marketplace to support UK and US private label card growth and reduce platform costs by 20% and increase uNPS by +5
• Conducted market research and competitive analysis to identify new API platform and product opportunities.

Cross-functional Leadership & Scaling Agile:

• Established Barclays’ first Agile squads, scaling from 10 to over 20 cross-functional teams.
• Embedded Agile product model bank-wide and chaired weekly product practice forum, reviewing 150+ features annually.
• Led cross-functional matrixed teams across product, engineering, and experience design in the UK and India, increasing collaboration and release throughput by 40%
• Chaired a weekly Product Practice forum, reviewing and certifying 150 features and products per annum, across the bank portfolio attended weekly by over 100 colleagues
• Consulted with Barclays Rise, incubator division, reviewing prospective investments from innovation start-ups

AI, Data & Customer Experience:

• Launched cloud-native data store reducing mainframe costs by £100M and improving fraud reduction, PFM, and real-time insights.
• Created user research lab with EY Seren; improved uNPS by +5 through user-led product iterations.
• Piloted emerging tech (e.g., Siri payments, biometric auth); drove first-to-market innovations via Barclays Innovation Council.

Fintech Integration & Strategic Partnerships

• Collaborated with fintechs (Onfido, Tink, Yolt) to improve KYC, trust, and creditworthiness, leading to fraud reduction and expanded lending.
• Led the roadmap for Barclays mobile banking platform with multi-year product strategy creating game-changing customer experiences, winning fintech awards for best UK mobile banking app driving up adoption to over 90% in 5 years

Overall, the API platform initiatives drove £2B+ in business growth over 5 years and significantly improved partner integration efficiency.

API Platform & Product Strategy:

• Mentored by Apple App Store Europe founder; honed user-centric, data-driven product strategy skills.
• Developed impactful Mobile Backend as a Service API platforms that enabled mobile app experiences and achieved £30M in annual savings.
• Delivered strategic solutions for clients like News UK and Transport for London.

Innovation & Client Engagement:

• Practiced high-impact digital storytelling and presentations, winning bids worth over £1M.
• Conducted market research and competitive analysis to guide platform roadmap for News UK, leading to 100% increase in customer adoption.
• Collaborated to co-created agile workflows with Transport for London, increasing release throughput by 20%.

Product Strategy, Ownership & App Delivery:

• Led market research led product strategy for 30+ retail apps for UK brands (Argos, Dixon, Waitrose, BP, Ladbrokes).
• Delivered enterprise integrated mobile solutions for Deloitte and Blackberry/RIM.

Rapid Prototyping & Experimentation:

• Established Lean Experimentation Lab for Ladbrokes; implemented rapid prototyping to validate value propositions.
• Differentiated product offerings using user insight-driven design iterations.