Paul T Miller
Victoria,TX
Summary
Skilled Higher Education Learning Technologies Specialist focused on maximizing improved online learning experiences success through effective use of training faculty, staff, and students on how to use educational technologies effectively, solving complex technical issues, and improving online learning experiences. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
16
16
years of professional experience
Work History
Learning Technologies Specialist
Victoria College
04.2024 - 09.2025
- Served as a technical resource for the college's Learning Management System (LMS) Canvas, Webex, Panopto, and other learning technologies.
- Supported and trained students and employees in the effective use of learning technologies.
- Served as an administrator for learning technology platforms including LMS and video software.
- Supports college-wide compliance efforts for electronic materials accessibility including ensuring student assistive technology accommodations are met.
- Develops and maintains currency with accessibility requirements including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and Web Accessibility Initiative's Web Content Accessibility Guidelines (WCAG) 2.1
- Works to resolve technical issues including priority issues that arise outside of traditional office hours.
- Explores new and innovative learning technologies for college contexts and audiences.
- Assists with assessment and other institutional research functions including supporting end-user reports related to internal and external reporting.
- Assists with SQL queries and information hygiene related to data science in support of institutional effectiveness operations.
- Accessed student records while following all FERPA guidelines.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Facilitated workshops for professional development of junior staff members.
- Increased efficiency by automating routine tasks with software solutions.
Instructional Technology Specialist
Victoria College
10.2020 - 03.2024
- Served as the primary contact for VC video conferencing software (Webex) and lecture capture software (Panopto).
- Supported and trained 200 faculty and staff in the use of Webex, Panopto, and multimedia software, and in the use of technical equipment to facilitate these software applications and the recording studio.
- Provided guidance to faculty regarding the integration of appropriate media in instructional strategies.
- Assisted faculty in producing, creating, editing, and/or compressing audio and video for multiple delivery formats.
- Researched and remained current in the field of instructional media production design, including trends in production, post-production, and emerging technologies, and updated technical skills to adapt to changing technologies.
- Provided training for students in the use of the learning management system (LMS) by: Conducting LMS sessions both as a part of Pirate Orientation and as independent LMS orientations at the beginning of each semester, and Ensuring that the LMS student orientation course remained up to date.
- Served as tertiary administrator for the LMS.
- Supported and trained faculty in the use of LMS.
- Consulted with and provided training and direction to instructors developing new online courses.
- Planned and implemented technology training and developed related documentation for faculty, staff, and students in the use of hardware and software.
- Worked with employees, Distance Educational & Instructional Technology (DEIT) staff, Testing Center staff, and/or Tech Services staff to resolve technical issues, including priority issues that arose outside of traditional office hours.
- Supported and trained faculty and staff in the use of new technologies adopted by the college.
- Conducted research to identify potential applications for new and emerging instructional technologies.
- Accessed student records when necessary and followed all FERPA guidelines.
- Cross-trained with Instructional Technology and Accessibility Specialist.
- Evaluated current classroom technologies and developed plans for their modernization, ensuring access to cutting-edge tools for faculty and students alike.
- Assisted teachers in integrating technology into their curriculum, leading to improved instructional delivery methods.
- Provided technical support to resolve hardware and software issues for faculty members, minimizing downtime and disruptions in teaching.
- Conducted research on best practices in instructional technology integration, staying updated with the latest trends and innovations in education.
Adjunct
Victoria College
08.2022 - 05.2025
- COSC-1301 Introduction to Computing 33 Students Spring 2025
- COSC-1301 Introduction to Computing 35 Students Fall 2024
- BCIS-1305 Business Computer Applications 24 Students Spring 2024
- COSC-1301 Introduction to Computing 45 Students Spring 2023
- COSC-1301 Introduction to Computing 33 Students Fall 2022
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Audio Visual / Client Technologies Technician
Victoria College
01.2015 - 09.2020
- Provided installation and maintenance services for computers, printers, and network hardware at all six campus locations.
- Set up and operate equipment for recording and broadcasting live events to Facebook, Webex, Panopto and YouTube.
- Set up and maintained classroom presentation/instructional technology needs both on and off campus.
- Responsible for the installation of video conference, presentation, and other AV equipment.
- Managed the Videoconferencing and presentation needs of Victoria College.
- Provided support for digital/analog AV to faculty, staff, and renters.
- Assisted with providing support for Webex, Panopto, and other classrooms software.
- Assisted with developing and providing training in the use of presentation equipment.
- Assisted with providing desk support to students, faculty, staff, and renters, including but not limited to wireless device configuration and connecting to presentation equipment.
- Performed hardware configuration/troubleshooting and Microsoft Operating Systems including Windows 7 and Windows 10.
- Performed basic moving and changing of phones.
- Performed basic network changes (VLAN assignment).
- Operating campus inventory system.
- Updating documentation.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Computer Technician
INEOS Nitriles
07.2013 - 01.2014
- Assisted employees with using and learning Office 2010 products and Windows 7.
- Provided maintenance to the computers, printers, and network hardware at the plant.
- Upgraded or replaced the Windows XP computers with Windows 7.
Installer Technician
TISD Inc.
04.2011 - 08.2012
- Assisted clients (home or business) in troubleshooting internet connectivity and latency issues at their site.
- Mounted and maintained 802.11b/g bridge radio equipment on top of homes or businesses that communicated back to our towers.
- Cable production, running in attics, maintenance at client’s homes and businesses.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Completed troubleshooting of malfunctions and diagnosed issues.
Help Desk Technician
TISD Inc.
06.2010 - 04.2011
- Assisted clients (home or business) over the phone with troubleshooting internet connectivity and latency issues.
- Assisted clients, over the phone and in the retail store, and connecting their mobile and WiFi-enabled devices to their wireless network.
- Redesigned, updated articles, and upgraded the Online Knowledge Base to Joomla 3. It provides important troubleshooting information for our clients and phone tech on the services that TISD provides.
- Performed virus removal, operating system/hardware/software repair on client’s computers.
- Set up emails for all email clients and devices, instruction of program usage, operating system help, and basic small office or home setup.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Student Worker at Student Activities Office
Victoria College, Victoria, TX
11.2009 - 05.2010
- Assisted students and employees who phone-in or walk-in by directing them to the right person to resolve their problems.
- Set up tables and chairs for campus wide events.
- Designed and created fliers for events.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Education
Post-Graduate Certificate - Intermediate SQL
Victoria College
Victoria, TX12-2024
Post-Graduate Certificate - Introduction To SQL
Victoria College
Victoria, TX10-2024
Post-Graduate Certificate - Canvas Certified Technical Admin– Using Canvas API
Instructure
Online05.2024
MS - Computer Information Systems
University of Houston Victoria
Victoria, TX08.2022
Bachelor of Applied Arts and Science - Network and Security
University of Houston Victoria
Victoria, TX12.2016
Associate of Applied Science - CIS Webpage/Digital Multimedia and Information Resources Design
Victoria College
Victoria, TX05.2010
Skills
- Proficient in addressing priority IT challenges
- Effective communication with diverse user groups
- Managed installation and support of Canvas LTIs
- Developed technical documentation
- Facilitating student orientation for LMS
- Experience integrating R and Canvas API
- Experienced with Microsoft Windows operating system and Microsoft Office
- Cross-functional teamwork
- Analytical problem-solving
- Positive interpersonal skills
- Problem-solving skills
- Customer service expertise
Timeline
Learning Technologies Specialist
Victoria College
04.2024 - 09.2025
Adjunct
Victoria College
08.2022 - 05.2025
Instructional Technology Specialist
Victoria College
10.2020 - 03.2024
Audio Visual / Client Technologies Technician
Victoria College
01.2015 - 09.2020
Computer Technician
INEOS Nitriles
07.2013 - 01.2014
Installer Technician
TISD Inc.
04.2011 - 08.2012
Help Desk Technician
TISD Inc.
06.2010 - 04.2011
Student Worker at Student Activities Office
Victoria College, Victoria, TX
11.2009 - 05.2010
Post-Graduate Certificate - Intermediate SQL
Victoria College
Post-Graduate Certificate - Introduction To SQL
Victoria College
Post-Graduate Certificate - Canvas Certified Technical Admin– Using Canvas API
Instructure
MS - Computer Information Systems
University of Houston Victoria
Bachelor of Applied Arts and Science - Network and Security
University of Houston Victoria
Associate of Applied Science - CIS Webpage/Digital Multimedia and Information Resources Design
Victoria College
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