Paul Tonkay
Kunkletown,PA
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated knowledge in the automotive service and parts departments. Strong leader and problem-solver Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service and Parts Manager
Gray Chrysler Dodge Jeep Ram
07.2008 - Current
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Streamlined inventory management processes for improved organization and reduced waste.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Developed a comprehensive training program for new employees, improving retention rates and overall team performance.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Supervised a team of technicians, Creating a positive work environment and high-quality service standards.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Supervised and trained staff on product knowledge and customer service.
- Assisted technicians in diagnosing and researching the repair of service vehicles.
- 10 years certified in Parts and Service through Stellantis/FCA.
- Hazmat certified
Service and Parts Manager
Compass Chrysler Dodge
03.2003 - 07.2008
- Defined clear targets and objectives and communicated to other team members.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Processed and reshelved return orders, checking for discrepancies.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Ordered parts for customers, repair shops and the Service department for repairing customer vehicles in a timely manor.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and trained staff on product knowledge and customer service.
- Achieved consistently high customer satisfaction ratings.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
New Vehicle Prep
Sawgrass Ford / Terry Ford
04.1995 - 01.2003
- Implemented a comprehensive tracking system for all new vehicles, improving organization and reducing errors in the delivery process.
- Improved showroom atmosphere by monitoring cleanliness, organizing displays, and updating promotional materials regularly.
- Coordinated with service department to ensure seamless integration of new vehicle deliveries into maintenance schedules.
- Maintained thorough knowledge of industry regulations and compliance requirements to ensure dealership adhered to all relevant guidelines.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated new and used vehicle deliveries with sales staff to meet customer expectations.
- Started my career with Sawgrass Ford washing cars, working my way up to New and used vehicle prep. Inspecting new vehicle deliveries and moving to New and used vehicle sales to facilitate in the sale of new and used vehicles. From there to the Service dept where I began my career in Parts and service.
Education
Advertising
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FLHigh School Diploma -
Stroudsburg High School
Stroudsburg, PASkills
- Facility Maintenance
- Vendor Relations
- Policy Implementation
- Team Leadership
- Staff Training
- Product Knowledge
- Automotive Systems
- Vehicle Diagnostics
- Equipment Procurement
- Customer Service
- Inventory Management
Certification
Hazmat
CDJR Service and Parts
Timeline
Service and Parts Manager
Gray Chrysler Dodge Jeep Ram
07.2008 - Current
Service and Parts Manager
Compass Chrysler Dodge
03.2003 - 07.2008
New Vehicle Prep
Sawgrass Ford / Terry Ford
04.1995 - 01.2003
Advertising
The Art Institute of Fort Lauderdale Inc
High School Diploma -
Stroudsburg High School
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