Paul Townsend II

May 2022 To Present. Inspecting/Fielding Ap Invoicing.

Aug 2025 To Present Program Manager Team lead

• Conducted thorough inspections to ensure compliance with safety and quality standards.
• Coordinated with cross-functional teams to streamline inspection workflows and reduce turnaround times.
• Facilitated training sessions on inspection techniques and quality control measures for staff members.
• Oversaw the implementation of new inspection technologies, improving overall accuracy and reliability of assessments.
• Effectively communicated with Vendor and management to ensure alignment on inspection objectives, requirements, and expectations.

Aug 2023 To Aug 2025 NESC/JointUse Coordinator

• Helped In Implementing process improvements resulting in streamlined workflows and reduced turnaround times.
• Collaborated with Joint use team To Improve workflow turnaround
• Helped In Developing administrative processes, allowing for more efficient use of resources and better support for project teams.
• Coordinated project timelines and deliverables across multiple teams to ensure on-time completion.
• Created Work Orders, Job Tasks Updated Pole Records To Facilitate workflow.

Sept 2022 To Aug 2025. Make ready Billing

• Processed billing statements accurately, ensuring timely invoicing and payment collection.
• Trained Staff/Vendors on billing procedures and system usage, fostering a knowledgeable team environment.
• Researched and resolved billing discrepancies to enable accurate billing.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items services rendered.
• Maximized revenue potential by identifying and resolving under-billed accounts.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Supervised daily operations of hardlines department, ensuring optimal staffing and workflow efficiency.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Implemented new working processes to deliver multiple improvements.
• Increased sales by offering advice on purchases and promoting additional products.

• Installed and maintained CATV, Fiber Optic and, Copper Cable systems in residential and commercial environments.
• Consistently met safety standards by adhering to strict protocols during the installation, repair, and maintenance tasks.
• Responded to service requests during and after business hours.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Conducted site surveys to assess installation requirements and ensure compliance with industry standards.
• Achieved high-quality results in cable splicing tasks by following established procedures while maintaining a strong attention to detail.

• Managed construction projects from inception to completion, ensuring adherence to timelines and budgets.
• Oversaw daily operations, coordinating subcontractors and suppliers for efficient workflow.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Developed project estimates and bid proposals, securing contracts through competitive pricing strategies.

• Installed and Maintenanced all plant facilities
• Installed and maintained CATV, Fiber Optic, and Copper Cable systems in residential and commercial environments.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Locating of all plant facilities.
• Operated testing equipment to troubleshoot and resolve connectivity issues efficiently.
• Installation of Internet through Coax, Fiber, and copper
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Collaborated with project teams to develop installation plans and timelines for fiber optic networks.