Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
User Acceptance Testing Product Delivery Manager
JPMorgan Chase
04.2016 - Current
Lead multiple test efforts as well as provide leadership, while drive and / or perform testing of 20+ agile /scrum teams (30+ applications)
Work closely with stake holders and / or client partners such as but not limited to: Product Owner, Area Product Owner, Tech Lead, Agility Lead, App owner, Tech team, Business lead / partners.
Create, align and review artifacts (Test plans, Test scripts, Defect, Test execution status reports, and Final test closure report) with CCB Ops UAT Center of Excellence standard methodology; Evaluate test processes/tools to identify opportunities for improvement, or consolidation of test practices.
Attend and actively participate in all agile ceremonies (e.g., PBRs), related to aligned product, review necessary project documentation such as Business Requirement Document, Functional Requirements Document, etc
Work closely with technology partners to identify, prioritize and automate testing of various applications / functions
Assess post implementation issues against test inventory to identify gaps
People manager responsibilities-set goals per role and responsibilities. Hold weekly 1:1s, monthly Performance Review Check Ins, Mid year and end of year reviews, ratings, and compensation planning
Operations Team Manager
JPMorgan Chase
10.2009 - 03.2015
Managed Telephone Banking team up to 30 directs
Responsible for upskilling and cross training
Recruited and built first Fraud Hotline Team in Columbus
Managed Check Fraud and Inclearing Review Teams
Responsible for presenting High level data to multiple Executives
Vice President Regional Security Manager at JPMorgan Chase, JPMorgan Chase & CoVice President Regional Security Manager at JPMorgan Chase, JPMorgan Chase & Co