Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
User Acceptance Testing Product Delivery Manager
JPMorgan Chase
04.2016 - Current
Lead multiple test efforts as well as provide leadership, while drive and / or perform testing of 20+ agile /scrum teams (30+ applications)
Work closely with stake holders and / or client partners such as but not limited to: Product Owner, Area Product Owner, Tech Lead, Agility Lead, App owner, Tech team, Business lead / partners.
Create, align and review artifacts (Test plans, Test scripts, Defect, Test execution status reports, and Final test closure report) with CCB Ops UAT Center of Excellence standard methodology; Evaluate test processes/tools to identify opportunities for improvement, or consolidation of test practices.
Attend and actively participate in all agile ceremonies (e.g., PBRs), related to aligned product, review necessary project documentation such as Business Requirement Document, Functional Requirements Document, etc
Work closely with technology partners to identify, prioritize and automate testing of various applications / functions
Assess post implementation issues against test inventory to identify gaps
People manager responsibilities-set goals per role and responsibilities. Hold weekly 1:1s, monthly Performance Review Check Ins, Mid year and end of year reviews, ratings, and compensation planning
Operations Team Manager
JPMorgan Chase
10.2009 - 03.2015
Managed Telephone Banking team up to 30 directs
Responsible for upskilling and cross training
Recruited and built first Fraud Hotline Team in Columbus
Managed Check Fraud and Inclearing Review Teams
Responsible for presenting High level data to multiple Executives
<ul>
<li>Designed and automated UI scenarios, regression, and functional test scripts using Selenium WebDriver with TestNG.</li>
<li>Conducted API testing for School ERP project using Rest Assured framework to ensure backend reliability.</li>
<li>Executed functional, performance, usability, compatibility, and regression tests for web and mobile applications.</li>
<li>Managed test case execution and defect tracking in Zoho, Excel, ASANA, and Trello.</li>
<li>Performed comprehensive manual testing for NoTab project to guarantee high quality and functionality.</li>
<li>Collaborated with stakeholders to clarify project requirements and develop a detailed test plan.</li>
<li>Facilitated usability and User Acceptance Testing (UAT) sessions with end-users to gather feedback.</li>
<li>Focused on key functionalities like user authentication, data retrieval, and CRUD operations in API tests.</li>
</ul> at Solution Analysts Pvt Ltd<ul>
<li>Designed and automated UI scenarios, regression, and functional test scripts using Selenium WebDriver with TestNG.</li>
<li>Conducted API testing for School ERP project using Rest Assured framework to ensure backend reliability.</li>
<li>Executed functional, performance, usability, compatibility, and regression tests for web and mobile applications.</li>
<li>Managed test case execution and defect tracking in Zoho, Excel, ASANA, and Trello.</li>
<li>Performed comprehensive manual testing for NoTab project to guarantee high quality and functionality.</li>
<li>Collaborated with stakeholders to clarify project requirements and develop a detailed test plan.</li>
<li>Facilitated usability and User Acceptance Testing (UAT) sessions with end-users to gather feedback.</li>
<li>Focused on key functionalities like user authentication, data retrieval, and CRUD operations in API tests.</li>
</ul> at Solution Analysts Pvt Ltd
Analyst (BUAT) Business User Acceptance Testing at Hexaware Technologies LtdAnalyst (BUAT) Business User Acceptance Testing at Hexaware Technologies Ltd
User Acceptance Testing (UAT) Manager / Business Operations Analyst II at ConduentUser Acceptance Testing (UAT) Manager / Business Operations Analyst II at Conduent
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration