Paul Troy
Summary
Highly analytical and results-driven professional with a strong sense of integrity. Extensive experience in non-profit business management, information technology, and project management. Excellent interpersonal communication skills for effective collaboration and team leadership. Client-centered focus and advanced decision-making abilities to identify risks and achieve strategic customer-focused solutions for complex problems. Thrives in high-pressure, client-facing situations with a proven track record of process improvement and financial management. Strong public speaking skills contribute to addressing and overcoming challenges.
Overview
31
31
years of professional experience
Work History
Chief Operating Officer and Treasurer
Northern Kane Educational Corp.
07.2021 - 07.2024
- Oversee operational and financial functions for $9.5 million budget for Cambridge Lakes Charter School and related internal functional academic areas to support 725 Pre-K to 12 grade students and 110 employees
- Led efforts for Employee Retention Credit, resulting in $1.7 million in federal tax credit
- Initiated and implemented first-ever 401k match program for employees
- Improved operating efficiencies leading to 10% energy cost savings with conversion to LED lighting and subscription-based community solar farms
- Oversight of Operations (IT and Facilities departments) and Business Office, which handles Accounts Payable, Accounts Receivable, Accounting, Purchasing, Payroll and Food Service, with financial reporting to board, local educational authorizer, and state agencies
- Responsibilities include budget, annual Form 990 tax filing, 401k administration, vendor management, facility and technology improvement projects, vendor management, state compliance filings and FOIA officer.
Financial Advisor
Edward Jones
06.2017 - 06.2021
- Managed over $17M in assets, providing personalized wealth strategies and customer-focused financial planning services aligned to each client's goals and risk tolerance; opened branch office in Algonquin, IL.
Principal Solution Engineer - Information Technology
United Airlines (via Experis)
05.2016 - 03.2017
- Led collaborative efforts across engineering and business teams to analyze technical requirements and future needs for 37 Line of Business profile collections; monitored application regression testing, drove remediation efforts while advocating client needs with Win-10 deployments for 550+ workstations using UAL best practices.
Interim Business Manager
Community Unit School District 300
11.2014 - 05.2016
- Prepared and evaluated monthly financial reports for Board of Education and Chief Financial Officer
- Reconciled bank accounts monthly and administered financial accounts using Infor/Lawson financial software
- Calculated and compiled school building budgets for all school principals
- Monitored monthly expenditure and revenue (state and local) cash flows against budget and historical trends
- Inherited incomplete internal procedures, and created detailed operational process flow documentation; revised processes aided data collection and on-time completion of state and federal report filings.
Senior Systems Engineer
Nokia Networks
05.2011 - 07.2014
- Provided national telecom call center customer support and quality controls for vendor field commissioning and implementation issues to resolve network/RF trouble tickets - reduced by 42%, and ticket closures within 48 hours; wrote six 'Best Practice' papers to address errors for $1.2 B nationwide LTE deployment project
- Analyzed and enhanced internal documentation for seventeen tower configurations, clarifying hardware installation tasks and detailing software integration use cases for Chicago-based field engineering teams
- Improved existing internal server and database upgrade procedures and authored 'Best Practices' implementation documents utilized by regional systems engineering teams; reduced downtime by 12%.
Senior Systems Engineer
Motorola Solutions
10.1993 - 04.2011
- Independently planned, managed, and completed technical telecommunications software database integrations and implementation projects with zero major service-affecting issues in ten years - 'top box' customer satisfaction ratings for our domestic regional engineering team
- Created custom market-specific Excel workbooks to analyze network communications data and model system improvements
- Led client-facing telecommunications hardware and software integration projects and designed complex customized translation databases within QOS and COS levels, earned BRAVO recognitions
- Trained and mentored overseas-based engineers on proprietary commissioning and database processes; provided process documentation to colleagues
- Subject Matter Expert (SME) for new and existing telecommunications network infrastructure platform deployments and features, created automated processes and reduced cycle time for client teams across eight states and China.
Education
Master of Science in Education - CSBO
Northern Illinois University
DeKalb, ILMaster of Business Administration -
Keller Graduate School of Management
Elgin, ILBachelor of Science in Engineering Physics -
University of Illinois at Chicago
Chicago, ILSkills
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Cost Savings and Reduction
- Budget Administration
- Engineering
- Operational Analysis
- Analytical and Critical Thinker
- Budget Planning
Professional Development
Illinois Association of School Business Officials (member). Five-time presenter at IASBO SupportCon & Emerging CSBO conferences, CUSD 300 Staff Development Days. Coursework in project management; statistics; budgeting, managerial accounting; public speaking; accounting, network planning; VoIP; COMPTIA+ courses in network data communications, IP network security, Internet and WAN/LAN networking protocols; Perl, FTP, SQL.
Community Service
- Huntley Community School District 158, Algonquin, IL, Board of Education - Elected Member, Secretary and past Vice-President, 05/01/09, Present
- Illinois Association of School Boards, Division Chair - Kishwaukee Region, 05/01/21, Present
Languages
Ukrainian
Professional Working
Timeline
Chief Operating Officer and Treasurer
Northern Kane Educational Corp.
07.2021 - 07.2024
Financial Advisor
Edward Jones
06.2017 - 06.2021
Principal Solution Engineer - Information Technology
United Airlines (via Experis)
05.2016 - 03.2017
Interim Business Manager
Community Unit School District 300
11.2014 - 05.2016
Senior Systems Engineer
Nokia Networks
05.2011 - 07.2014
Senior Systems Engineer
Motorola Solutions
10.1993 - 04.2011
Master of Science in Education - CSBO
Northern Illinois University
Master of Business Administration -
Keller Graduate School of Management
Bachelor of Science in Engineering Physics -
University of Illinois at Chicago
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