Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Truong

San Jose,CA

Summary

Dynamic business leader, excelling in relationship management and operational efficiency. Successfully increased customer satisfaction through innovative service strategies and financial management. Adept at fostering cross-functional teamwork and driving business growth initiatives, consistently achieving high standards in performance and client engagement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Owner

Kensho Social
10.2018 - 05.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Introducing new styles of Coffee creations and unique styles of high quality tea flavors
  • Introduce a new take on enjoying a new type of Ramen called Mazemen Ramen to the Bay Area
  • Showcase new flavor blends to all my food with elegance
  • Everything from sauce to noodles was all custom made to create a new blend of umami taste
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

CNC Machinist

Silicon Valley Precision Machine
08.2016 - 07.2017
  • Maintained tight tolerances with design specifications.
  • Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
  • Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
  • Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
  • Ability to operate a variety of manual equipment to include Mills and Lathes
  • Operate CNC machines performing various machining process such as: drilling, boring, milling, reaming
  • Study blueprints or layouts on workpiece to determine sequence of operations and finished dimensions of work piece
  • Processes also involve using, reading and interpreting measuring gages such as, micrometers and calipers to complete and validate work
  • Responsible for daily production planning for the machine & Assembly shop
  • Utilize excellent analytical problem-solving skills in order to solve difficulties which arise on the production floor
  • Identify machine malfunctions and resolve errors
  • Enhanced productivity by implementing efficient CNC programming and machine operation techniques.
  • Performed preventative maintenance on CNC machines, prolonging their operational lifespan and reducing repair costs.
  • Upheld quality standards during final product assembly, ensuring that all components fit together correctly with minimal errors or adjustments required.

Project Leader

Properties & Beyond Real Estate
01.2016 - 08.2016
  • Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
  • Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
  • Achieved project success by efficiently allocating resources and managing schedules.
  • Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
  • Commercial property managing with the primary objective of increasing the net operating income of the property
  • Assisted in seeking contractor/vendor and price negotiation. Managed contractor/vendor contractual progress and actively involved in price negotiations, insuring all deadlines were met on-timely manner
  • Responsible for financial reporting, preparation of annual budgets, budget forecast and reconciliations
  • Analyzed marketing information and translated into a strategic plan
  • Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored project progress, identified risks and took corrective action as needed.

Owner/Head of Operations

Amber Pearl Inc
05.2012 - 12.2015
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Oversaw and developed 8 businesses from start-up to franchise opportunities
  • Effective business planning, creative sales techniques and innovated marketing
  • Provided assistance with all inventory and operational standards
  • Developed personnel, motivated staff to exceed goals and improved production and sales
  • Analyzed complex situations, designed practical solutions and implemented cost-effective plans
  • Directed marketing efforts to promote visibility and introduce new products
  • Consistently maintained a high-standard performance record via exceptional service, follow-through, and specific attention to detail which resulted in higher sales
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Generated revenues yearly and effectively capitalized on industry growth.

Owner

Tech 3 Automotive Repair and Performance
06.2010 - 05.2012
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Store Manager

SEARS HOLDING CORPORATION, Sears Commercial
11.2007 - 06.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Directed all store compliance activities and supervised 300+ employees while focusing on providing sales and service of retail products
  • Oversee operation standards at Eastridge Mall and Oakridge Mall Location
  • Successfully promoted products and services through effective sale seminars and daily huddles
  • Consistently maintained a high-standard performance record via exceptional service, follow-through, and specific attention to detail
  • Managed P&L, Margins, consulting in sales, employees training for all departments.
  • Enforce sound merchandising and loss control strategies. Execute corporate programs, promotions and polices
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

Silver Creek High School
San Jose, CA

Skills

  • Relationship management
  • Small business administration
  • Strong interpersonal skills
  • Clear and concise communication
  • Operational efficiency management
  • Project oversight
  • Business operations management
  • Organizational strategy development
  • Staff management
  • Financial management
  • Business growth initiatives
  • Cross-functional teamwork

Timeline

Owner

Kensho Social
10.2018 - 05.2023

CNC Machinist

Silicon Valley Precision Machine
08.2016 - 07.2017

Project Leader

Properties & Beyond Real Estate
01.2016 - 08.2016

Owner/Head of Operations

Amber Pearl Inc
05.2012 - 12.2015

Owner

Tech 3 Automotive Repair and Performance
06.2010 - 05.2012

Assistant Store Manager

SEARS HOLDING CORPORATION, Sears Commercial
11.2007 - 06.2010

Silver Creek High School

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Paul Truong