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Paul Turner
Sales Engineer and Technical Trainer
Wauwatosa,WI
Summary
Accomplished Lead Technical Trainer and Senior Application Manager with a proven track record of success. Expert in enhancing education and application performance through innovative learning strategies and technology expertise. Skilled in fostering teamwork and collaboration, achieving significant improvements in knowledge retention and system functionality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Technical Trainer
Brivo
10.2021 - Current
- Oversaw technical documentation, instruction and evaluation to meet education initiatives.
- Compiled Certification content and assessment resources based on understanding of the technical processes and skills-development needs.
- Developed customized learning plans for the customers at different skill levels, ensuring optimal knowledge retention and skill development.
- Stayed up-to-date with the company & product changes, to ensure relevant information was incorporated into training materials.
Sales Engineer
Brivo
10.2015 - 07.2021
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
Senior Application Manager
Tyco Integrated Security
03.2005 - 07.2015
- Led cross-functional teams to successful project completion, ensuring timely delivery and high-quality results.
- Enhanced application performance by implementing efficient coding practices and optimizing system configurations.
- Identified areas for improvement within existing applications, proposing innovative solutions that ultimately enhanced overall functionality.
- Collaborated closely with stakeholders to ensure alignment between business goals and technical solutions implemented.
Education
NICET III - Fire System Design & Engineering
National Institute in Engineering Technologies
Washington, DCAutoCAD - Architect Drawings
Waukesha County Technical College
Pewaukee, WISkills
- Training evaluation
- Adaptability to change
- Coaching and mentoring
- Organizational skills
- Learning strategies
- Materials preparation
- Learning management systems
- Expertise in technology
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Strategic planning
Accomplishments
While in the Sales Engineer role I built and designed demo equipment to present to customers at trade shows and in-person visits.
Also, built a comprehensive training program for the Sales Engineer team.
As a Sales Engineer aiding the Sales Team with large projects we accomplished 25% growth in an industry where typical was 10-12%
While in the the Lead Technical Trainer role I lead a comprehensive certification program including all the training slides, quizzes, and final exam for the Learning & Development Team.
Traveled to more than two dozen locations annually to conduct certification trainings domestically & globally.
Certification
- Brivo
- Eagle Eye Networks
- Axis Communications
- Firelite
- HID
- Avigilon
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
German
Elementary
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balance401k matchHealthcare benefitsCareer advancementTimeline
Lead Technical Trainer
Brivo
10.2021 - Current
Sales Engineer
Brivo
10.2015 - 07.2021
Senior Application Manager
Tyco Integrated Security
03.2005 - 07.2015
NICET III - Fire System Design & Engineering
National Institute in Engineering Technologies
AutoCAD - Architect Drawings
Waukesha County Technical College
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